Free People — Local services in San Jose

Gift card scam!! I ordered a dress online and it’s out-of-bag stinky with suspicious dark spots. I brought it to the store to exchange another one. The person told me she needs to return the credit into a gift card then use that gift card to buy a new one. I was like, ok sounds like you know what you’re doing. But then for some reason the system is charging $18 more for the dress which I bought in full price. So she told me there is nothing she can do and I can just take the gift card to buy the dress again online myself. I doubted it but she said sorry but I cannot help you. Fine, I took the gift card and buy the dress online, again. Then the next day I got an email saying my order is cancelled because there is no more storage. And the credit returned to a GIFT CARD. At this point I don’t want any gift card anymore because I don’t know if I want to buy any clothes again in Free People anymore. This whole thing is ridiculous. Now I got no dress, a gift card that I don’t want to use. I want my money back to my...

This store used to be one of my favorite on Santana three years ago. Not sure what changed but, but they are just adding negative experiences... last one - I was returning something purchased online. I was refunded for the cheapest (pair of socks) item while returning not that cheap tunic. The girl who works there (will have to check her name on the receipt), decided that I was returning socks... there were more items on that order and I noticed what happened only when I saw email notification about the return. When I went back to the store they corrected it, of course, since I was back in less than ten minutes, but still very disappointing experience! And overall, I noticed a decline in service over the last 3 yaers, however the same decline is noticeable in the store in Stanford shopping center, and between the two this store is...

Staff friendly knowledgeable and helpful with sizes. They do customer service right! They go out of their way and are cool folks in general. When the register rang up accidentally the wrong price, it was quickly righted, she even graciously mailed it because the store was closing in order not to cause me another trip - excellent team in San Jose! Thank you! They made it all a pleasant experience, which makes you come back. (Not true about a certain staffer at Palo Alto. Steer clear of that...