Outdoor Supply Hardware — Local services in San Jose

The current circular had the exact items that I learned I needed for a project, so I went to study the items to see which would work best.

This is the first time I've ever been to this store. It wasn't what I expected. I was thinking a smaller-scale Lowe's or Home Depot (i.e., "man's domain"), but the interior here was, well, not "feminine" but artisanal. I can't explain it, but it was a different atmosphere right away.

Anyhow, I guess I looked lost because someone right away asked me if I needed help and then didn't just point out where to go (or give me an aisle number) but escorted me there personally (such service you don't usually find in most stores but especially at hardware-type stores).

So I'm at the items I wanted. Standing there reading boxes, another man asked if I needed help. I didn't at the time, so he just left me to my reading. When I needed help, I found a gentleman nearby (he was actually busy stocking an aisle) and asked if he could help me. It wasn't something he had experience with, so he called for help, then escorted me to the appropriate aisle where two other men explained the items and gave me ideas.

Done with my errand, I decided to check out the garden center. Again, there was a different feel to this center compared to the ones at Lowe's and HD (not that these are bad--theyre not). OSH's center just seemed different. As if I'd walked into a secret garden. I can't explain it, but I liked it. At one entrance (the one I used), the fountains are displayed and functioning, so it's instant tranquility. And they have some of the cutest statuary and garden art.

Anyhow, my overall impression was wholly favorable. When I left, the girl at the checkout lane even said goodbye and wished me a good day.

I'll...

I don't recall the last time I gave any business a one star review but I felt so strongly about giving a one star today. Let me make it clear it's not about OSH store but it is about a lady named Lupe. She is the worst customer service I have ever encountered. OSH really must not put her in a position to talk to customers. Period. She is rude. She doesn't care to listen. She actually just doesn't care. And she proudly said so as I attempted to explain my situation to her.

I brought some plants back to return as they were not doing well. She took one look at them (while I was still outsider the store carrying them in) and said - I am not going to take them back. They are fine. You need to take care of them.

I told her I have a garden full of flowers and many of these same plants (many from OSH) and only these two not doing well (in fact this my first time bringing any plants back for return) but she kept saying I don't care, I won't take them back, you need to care of them. And those three sentences kept being repeated over and over.

Lupe, you are such a mean and rude customer...

The former "Orchard Supply Hardware" spirit is back. The handy man/woman next door feel that the old OSH has been reincarnated to a NEWER shell. Seems like many of the former employees and management has came back to help along this new organization. The former Orchard Supply Hardware organization closed down 102 stores. The new Outdoor Supply Hardware is starting out modestly with 8 stores and counting. With new product brands it now carries (and most of the ones the old ones they used to have), it's really up to great start. Most of the floor people I've encountered are very knowledgeable and have many suggestions on the projects I'm currently doing. I believe the New and Improved OSH (Outdoor Supply Hardware) is going to be a huge contributor to the near by community. From the do-it-yourselfers, professional contractors, seasoned pros, and/or novice beginners, the NEW OSH is a great go-to place for just about all needs to get the job done. Welcome back, or should I just say, Welcome To Our Community! Looking forward to stopping by real...