ED Supply — Local services in San Juan

Poor customer service Poor time management on delivery Poor clarity on sales of products and services ordered Items missing in order Items broken on delivery Instalation not completed promptly took over month multiple appointments to complete Instalation. No accountability for resolving issues. There's always an excuse an not a solution. Poor communication with costumer, sale staff, warehouse management, and delivery service Separate delivery and instalation appointment making difficult for scheduling. Lack of experience and staff to make all delivery arrangements professionally and with out hickups. They don't pick the phone to answer questions and concerns and is nobody fault or responsibility. Last time we order anything from them we don't recommend for anyone to buy from...

Their website shows items IN STOCK. But that's a lie. It's all on BACK ORDERED!?!?! For THREE MONTHS! Not just NOT in stock, but BEHIND getting merchandise to OTHER customers who ordered before me and ARE STILL WAITING!! I DO NOT recommend ordering on line from this Puerto Rico based company. Not...

Ordered a Whirlpool all in one W/D. Ed Supply was the only outlet in PR that had one. Delivery was a bit delayed but I was kept informed by a “real person” all the way through it. Very happy in the end. It was...