T-Mobile Authorized Retailer — Local services in San Juan

I went there because it seemed more accessible from were I leave on a Sunday. I waited 4 hours and did no got the phone. I waited for the phone 3 days when it was finally delivered on the store. My wife went to pick it up and against all TMobile policies, their employees to "help" transferring data from one phone to the other. Guess what happen??? They erased all data from WhatsApp and other Apps. To make things worst, the phone had a glitch. 8 days later, we decided to returned the phone and guess what...we had to pay a $50.00 re-stocking fee. I returned the phone and the service representative had the nerve to keep mentioning over and over that my wife was intense. DO NOT GO THERE. Go to Plaza Las Américas or...

I recently had an bad experience at this T-Mobile store, primarily due to what I felt was discourteous customer service. This encounter was unexpected and has unfortunately influenced my perception of T-Mobile. I hope this feedback is helpful for enhancing customer service in...

I have one of those add ons they sell you when you check out. 360 Protection thingy…. I punish phones hard and I have to replace the screen protector often. TMobile is the best at customer service. These folks...