Metro by T-Mobile — Local services in San Juan

There is 2 Young ladies we working there one is tall and the other one is short and chubby they don't have a clue of what they are doing they give the wrong information they need to be retrain or fired they told me I couldn't change my number on a new line that I had to wait 3 months and I told them but I called costumer service and they set I could and they keeped on telling me that I couldn't that costumer service was wrong so left the store and call costumer service and they did the change for me I was very disappointed of the service they provided for me and some friends have share the same experience with those 2...

They had good customer service but what disappoints me the most is that they sold me a phone with a scratch on it. I wouldn't feel as bad as I do now if it was my phone. I bought this phone as a present for someone and I really worked hard to earn that money enough to buy it. Then, I get sold a phone with a scratch and they say I can't exchange it for "physical reasons", it has to be "defected". So now I feel terrible that I have to give this special someone a phone with a scratch AND i spent my money on a SCRATCHED phone. Remember to check your phone when...

First time at a MetroPCS, and I had the pleasure to go into this location. I went into this location to replace my mother's cell phone. Nadine informed me my mother was eligible for an upgrade. Thanks to Nadine I was able to get my mother her cell phone upgraded, and Nadine made the experience smooth, painless, and quick. Thank...