Subway — Restaurant in San Juan

Someone at this location is legitimately stealing from their customers, whether it's the employees or the manager or the owner I don't know, but they are stealing money.

I ordered two 12" standard turkey sandwiches, one with deluxe meat and bacon... the other with extra cheese and bacon. These sandwiches are around $11 before the extras, around $15 once added. And that's exactly what the screen reflected when I ordered it.

So tell me why they attempted to charge me $45 at the window and insisted that was just the way their system worked and there was nothing they could do. Unless taxes are $15 for two sandwiches, they are STEALING. When I told them the total was wrong, they went back and rung me up again. But this time the total came out to $38. Why $38? Because they re did my order entirely. They rung me up for two TITAN turkey sandwiches with multiple add ons and extras.

Again, when I told them I didn't order the titan turkey sandwich, they told me they no longer sold their standard turkey sandwich???? And they could only ring me up for deluxe sandwiches. They told me to either pay or leave. To top it all off they refused to give me my original ticket that had my actual order on it and showed what the price SHOULD HAVE been.

I don't even care about the extra money, but something shady is happening at this location and I've already reached out...

I received my salad without a bag all I got were my chips , a fork and napkins. When I called I asked liked if they ran out of bags or something they said that they don’t give bags for salads when in fact I’ve gotten them before and I called the local one in Pharr to ask the same question and said of course we give bags with salads but they were out they could of said something like that instead of lying to me saying they don’t give bags with salads. Apart from that the sauce I use i added extra chipotle it was just on top like a slap everything basically stayed on top with nothing in the salad & that’s because I had asked for...

Personally, I'm not a fan of this place cuz I can just buy all that at a market and build my own for a fraction, and not only that make maybe 3 or 4 of that, but wit my wife starting a diet plan she brought me here and I always had an expression that it was all one price just add the veggies... which that wasn't the case, cuz starting at $12 only the sandwich and then adding on some little things it all came to $20+. I said what to myself cuz if I were to say it out loud my wife would feel discouraged on eating it cuz we still have to feed 3 kiddos and myself.... well cheap pizza for us. Shhhh, don't tell that to the wife....