Samaritan House of San Mateo County — Local services in San Mateo

I am incredibly grateful for the invaluable assistance Ana provided me with during a challenging time. She not only helped me navigate the complexities of financial aid but also went above and beyond to ensure I received the support I desperately needed.

From our first meeting, Ana showed genuine compassion and dedication to helping me. She listened attentively to my situation and immediately took action to explore every avenue of financial assistance available to me. Her knowledge and expertise in navigating bureaucratic processes were evident, and she skillfully guided me through each step with patience and clarity.

What truly sets Ana apart is her unwavering commitment to her clients' well-being. When I felt hopeless and overwhelmed, Ana was there to offer encouragement and practical solutions. She didn't just assist me with paperwork; she restored my faith and optimism by showing me that there were options and resources available.

Ana's proactive approach and responsiveness were outstanding. She always followed up promptly and ensured that I understood every aspect of the process. Her genuine care and empathy made me feel supported and valued throughout the entire journey.

Thanks to Ana's dedication and perseverance, I successfully received the financial aid I needed. Working with her was a positive and empowering experience, and I cannot recommend her enough. Ana is more than a case manager; she is a compassionate advocate who truly cares about her clients' well-being. I am incredibly thankful to have had her by my side during this...

Rushed in there to get some food, because 2022. I got there at 3:59 and the man ignored me for a minute and then closed the gate. entirely ignored me when I tried to get his attention. Finally I got out out of the car and said excuse me I've been here for a minute now can I please go in the line he said it was four o clock and that he was closed... super rudely GEORGE should not work if he doesn't want to work. then called the manager who said oh yeah he knows George but that there wasn't much food anyways and continued to talk over me when I said how thats besides the point. Horrible, Ive had better customer...

Only reason I'm editing this and changing the star rating is because of Mr. Gio. He has made every trip to the Samaritan house feel very welcoming and positive. I appreciate him for his dedication and hard work! I think after my issues last year, I was very bitter about the Samaritan house. And every time I stop by I'm less frustrated at them as a whole. I can't rate the Samaritan house for the unprofessional and unorganized team they had assisting me with housing last year. So good job to you all and thank you for your patience and support all year...