Snug, counter-serve Mexican spot serving the classics in a colorful space with murals.
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Yesterday, I ordered a Super Burrito and was surprised to find a small plastic strip inside it. Okay, mistakes happen, and the food itself was good, so I decided to give the place another chance today. I ordered the same burrito but forgot to ask for it without guacamole. When I realized, they had already made it, so I asked them to remove the guacamole. Instead, they basically forced me to eat it as it was.
The service here feels like something you’d expect from a diner in the middle of nowhere but this is in the heart of Silicon Valley?! With a lot options around.... They refused to remake the burrito, even though it would only cost them $6. By trying to save a few bucks, they ended up losing a customer (and probably others I would have recommended the place to). It’s clear they don’t know how to run a business.
After this experience, I decided to write this review and share the truth. The food isn’t bad, but the service is awful arrogant and rude. When I asked them to fix the situation, they basically told me, "I don’t care! Eat it or leave."
I will never be back....
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My family and I have been coming here for 5 years and we had always had wonderful food and service by everyone in the restaurant until today. My GOSH! I was rang up by a young lady who I believe was having trouble understanding me in English and was basically just ignoring my question about what was in a little box they gave me on the side... by the time I had been ignored the 4th time I spoke in Spanish, asked my question, still no answer so I told her that if she could not understand that she could tell me and SHE ROLLED HER EYES and eventually spoke. I politely asked in Spanish to now speak to someone else and she just shook her head and seemed just so amused at the entire interaction. Not only was I extremely confused but I was also very mortified today by the customer service. Did she have a disability? Her first job ever? I have no clue but the woman next to her was WORSE in her attitude. I'm so disappointed with my...
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Tacos are good but You better work on Customer Service. On 08/2/2022 arround 9:15 pm your attendant was very mean. Customer service makes the difference..
She made me pay for 15 tacos.. I ordered 10 carne asada tacos and before my order was ready, i asked if they were served with salsa because it was not clear to me. She answered "yes, that's the way they are and everybody eats them". I politely asked if she can prepare 5 without salsa and ahe said "no, order is ready" (was not true). Anyway she told me she must charge me for the 5 No salsa tacos, cuse she will scrap 5 with salsa,
i paid for the 5 i wanted an after 25 minutes or so, her partner gave be 15 tacos WITHOUT SALSA, WHAT'S THE POINT TO MAKE ME PAY FOR 5 MORE... little this screw big businesses... Sadly the enemy of a Mexican is another Mexican (or sort)... It was the poor girl in black...
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