Orlando Sanford International Airport — Local services in Sanford

5/18/24 my husband, our 2 under 2 year old girls and I missed our early morning frontier flight out of Orlando after spending over $700. It was way too early for us to fly out and we should have known that with having to lug babies and luggage around. Our daughter also got sick on the car ride to the airport so it was not a fun morning for us. We were too late to check our luggage and the counter associate did not give a care in the world to even answer our questions.We felt defeated and were on our way home when I checked Sanford to see if there were even any flights we could afford and that made sense time wise (as the next frontier flight out of Orlando wasn’t until 10pm which was an absolute no.) we found a flight taking off in just a few hours with Allegiant and decided to just spend the extra money to rebook flights so we could still have our vacation.my husband said we should just book our flights at the counter since we were almost to Sanford airport from Orlando airport.

Sanford airport is just 1000x better than Orlando. Orlando is a hectic overcrowded mess and Sanford is so relaxed. Parking wasn’t ridiculous either!

Matthew was the Allegiant counter associate that helped us book our tickets and I just have to say how refreshing it was not to have a rude and arrogant person assisting us! He was so nice and helpful! We were there a bit earlier than you were suppose to be to check bags but he saw we had a bad morning and our hands full and helped us check them in early so we didn’t have to carry them around and wait to go thru security. He helped us book our flights right at the counter. He got us seats close together even tho we booked so late and everyone else was already checked in and selected their seats. He really went above and beyond for us and helped turn our morning around. I really think it would have been an even worse morning to get a rude associate again! I’ve never had good experiences with an airport employee until now and just felt like he deserved the recognition so I hope an allegiant employee sees this! Thank you Matthew and thank you...

Had a flight booked. Staff shortage was one part of the equation as to why I missed my flight The second but most importantly was the rude and unhelpful staff member (x2) that worked in the area that checks your passport, license, QRCode or boarding tickets. Due to this poor customer service area, I had to pay for another ticket and arrive at another location at a much later time Instead of being back home at 10 am, I will land around 8 pm and need to drive a one way rental to the original airport (3 hours away) to get my car then drive an hour back home. My vision is also not too good with night driving.

So this is what happened: My local airline is small. I haven't flown in years (before the QR code and apps). They accepted my email that I received from the airline and my driver's license for entry. This particular airline was wall to wall people and the baggage line was the first big wait. Once you got through that the next area was equally as bad. Minutes were left to board when i reached this area. The staff member states he can not accept the email. He proceeds to tell me he needed the QRCode He knew that I was searching for it in my email. He told me to step aside a couple times while I was looking. I of coarse wanted toso I could show him the QR code and run to the gate. I open another email not knowing where or what this QR Code is or how to get out. Experienced as he was and after learning how to do it, I am very upset that he didn't explain how to do it. It would have taken only a minute. I show him another email and then he said you have to go back in the first line and get boarding tickets. I walked to his neighborly coworker who stated the same. I of coarse missed this flight These two employees should find jobs that do not pertain to customer service.

If you are not tech savvy and you need assistance I would not recommend...

Birthday Weekend... My soon to be wife and I took a flight to Allentown, PA on July 21, 2023, to celebrate her birthday weekend with her twin sister. It was my first time to use the airport and Allegiant Air. There was no parking and I had to park on the economy parking. Took the shuttle that drop us off at the Terminal. Things went smoothly at the counter. I'm a retired Marine and retirees and Vets are treated better than at the Orlando airport. My soon to be wife got her wheelchair. We went through the line and we told the TSA Agent that she had a hip replacement and have a hip prosthesis. The next TSA Agent didn't want to hear what I had to say about the prosthesis and went about her business. We went to the gate and were treated very nice. Our Allegiant flight was flight #214 and a change of seating had to be done because we were by the exit door and we were moved two rows back front the front seating row. We were the first to board the flight at 6:15 pm. By departure time at 7:15 pm, there weren't many people on board the plane. Then people started to come in sporadically till almost departure at 8:15pm.

The Staff was nice but, only giving information they wanted us to hear. I got the feeling that something was wrong and they didn't want to say what was going on to the people on board. Some other staff came in and started to do a head count. After counting three times, they stated calling some names out we were two of the people they called out to see if we were on board. Our seating was changed and somebody forget to make the change on to the manifest list. No reason was given for the delay either. We arrived at our destination at 10:30pm.

The returning flight went without an issue and no issues whatsoever on the TSA line. Other than what I said above, it was great. The staff was great...