Shoe Palace — Local services in Santa Ana

Store has a great selection of shoes unfortunately had much of my time wasted with shoes not scanning at the correct price due to a system error with no option to override pricing… After leaving I called backed when prices online were corrected and was informed it was fixed however when returning I was informed this was not the case which was put down to miscommunication. They weren’t rude about the whole situation, the store manager tried, however the rating is for Shoe Palace not having a work around to honour advertised prices. Other store brands iv used had similar issues but fix it immediately or very least offer free express shipping with an online order instore. Shoe Palace needs to sort out their systems, it’s 2023! You should be able to price override is such a situation and it’s...

This place has only been open for a month and I will already not be coming back. I have already seen on both there main events they change the rules at last minute and screw everyone over. They tell everyone it’s first come first serve and then the day before the event change the rules. This palace is garbage, worst planning I have ever seen. If you say it’s going to be first come first serve, keep it that way! Don’t change the day before and screw everyone over!!! I can tell you, you guys lost my business and some of my...

Josh was a big help! It feels good to shop at a store where they are so involved Thank you Josh! I was able to return shoes I got at another location with no problem at all! Everyone here is awesome and always willing to help! Keep up...