USCIS Santa Ana Field Office — Local services in Santa Ana

I had a really bad experience with USCIS in Santa Ana the first time. I couldn't get an appointment for almost two months so I decided to go down and see if anything could be done about a green card extension for my daughter. They are severely understaffed everywhere in this agency and paperwork for anything takes forever. The guard told me they are in training on Thursday and it's the worse day to come down. Come at 6:30 am on Friday. Took his advice and got turned down Friday because I didn't have an appointment. They said to keep trying the system every 5 minutes which I did and finally got an appointment for first thing Monday morning!

The trick is to use a cell phone and keep refreshing the page until an appointment shows up. Their kiosks are useless.

On Monday it only took us 45 minutes and everyone was awesome inside the building and at the stations. Window 1 really knew his business and got us out of there in no time at all.

Fix the drinking...

My family has been here 4 times. 1st interview for 2 year green card. 1st time was May 8, 2019. 2nd interview for 2 year green card. October 2022. 3rd interview for 10 year green card. My mother interviewed for US citizenship and became a US citizen on the same day. 4th time was January 24, 2025. I interviewed for US citizenship. US passport. The staff here is very polite uscis santa ana my family 4 interviews first green card interview first time 2 years may 8, 2019 office Vietnamese named quynh second green card interview 10 years october 2022 office white american woman third time my mother us citizenship interview march 21, 2023 office white american man my mother passed citizenship interview march 21, 2023 became a us citizen on the same day march 21 year 2023 fourth time i us citizenship interview january 24, 2025 office woman white american i passed the us...

I have had so many bad encounters with government officials... including USCIS customer services Officer Perez.

I went in today to help out my mom with her permanent resident card renewal, which she still hasn’t received (according to USCIS, it was mailed out 10 months ago). I didn’t get a chance to get his name, but the security officer (smaller in stature than other officers) at the entrance was very informative and helpful in instructing us where to go. Officer Trong and Officer Luong were very helpful today. They were both very polite, informative, and patient with our questions and concerns and took their time to help us. We were able to resolve our problem today and hope more government officials can...