sc phone repair shack — Local services in Santa Cruz

I needed a new phone battery. I called ahead, the vendor ordered in the battery, and then he called me when it was ready. I dropped off my phone, and was told to come back in an hour. So far, so good.

But when I returned, the phone had not been touched. The vendor told me that there were cracks in my screen, and that he wanted to upsell me a screen replacement (cost $300) before replacing the battery.

I said that the apparent cracks were in the screen protector, not in the screen. He said, "no, I'll show you". Without my permission and over my objections, peeled off my screen protector. This revealed a flawless screen, with no cracks. He said he'd give me a new screen protector.

He then said he'd replace the battery, like I originally asked. I waited there for 20 min, and he presented me with my phone. He put on a new screen protector, but not as thick as my old one, and now with added air bubbles.

By the time I got home, my phone was too hot to touch, and was displaying a temperature warning. I turned around and went back to the store. The vendor told me "sorry, I don't really know how to replace batteries in an iPhone 14", and said he would put my old battery back and refund me.

20 min later, I thankfully had my phone and old battery back. Overall I wasted 2-3 hours going back and forth. If the vendor didn't think he could fix my phone, he shouldn't have taken the job, and probably shouldn't call his business a "phone repair shack".

I'll be going elsewhere for my phone repairs...

I recently visited Phone Repair Shack located at 224A Mission St., Santa Cruz, CA 95060 to get my daughter’s phone repaired, and I couldn't be happier with the experience!

From the moment I walked in, the staff was incredibly accommodating and friendly. They took the time to listen to my concerns and quickly assessed the issue with the phone. The repair quality was outstanding—it was clear that they know what they’re doing!

Not only was the service fast but it was also reasonably priced, making it a great value for the quality provided. I truly appreciate how they went above and beyond to ensure everything was perfect.

I highly recommend Phone Repair Shack for anyone in need of phone repairs. Their combination of excellent service, quality workmanship, and great pricing* makes them the best choice in Santa Cruz. Thank you Yong,for a...

This guy rocks! My story: I had a dead battery in my IPhone and I convinced myself I could change it myself. With the help of Youtube and a do it yourself kit, I "successfully" changed my battery. Two weeks later, I then dropped my phone and cracked the screen. This time, I opted to have a professional make the repair. SC Phone Repair Shack made the fix and let me know to give him a call if there were any issues with the screen. A few days later I notice a blue hue in the screen, so I returned to have it fixed. Long story short, after inspecting the screen and troubleshooting he determined there screen was not faulty. The problem ended up being too much glue under the battery, which I had applied when changing the battery. He removed the glue and solved the problem at NO COST.

An honest guy, doing honest...