Pick Your Part - Santa Fe Springs — Local services in Santa Fe Springs

(4 complaints) / Date: 8/12/24

1. The cashier at the entrance accepts cash. Because I was paying with credit card, he told me to leave my bag with him & go around the corner to pay & bring back the receipt for the $5 entry. I did. Note: I had close to $500 in high end cordless tools and some cash in my bag. I was not planning on leaving my bag un-attended with the cashier. Anyways, I counted the money in my bag later on, I thought there was more money. Note to management: This is not best practice for liability reasons. To avoid any accusations of theft, it is best to avoid advising the customer to leave their personal belongings with the cashier as they go around the corner to pay with their visa card. It actually doesn't make logical sense of why this protocol would even exist?

2. There was OIL ALL OVER THE GROUND for the car I was interested in. My shoes got drenched in oil. I recall this happens every time I have been here. It's to the point where I have to wear old shoes because I am positive I will be stepping in an oil drenched floor. If you are unable to provide the customer a safe visit without OSHA violations, perhaps you should at a minimum provide cardboard or plastic liner for your customers to step on. It's only a matter of time until a customer or employee sustains an injury due to an unsafe slippery conditions.

3. Some of the Row stickers were missing. So for example if a customer is trying to find row 27, they would have a hard time doing so. It appears only a couple rows are labeled at the end caps. It's hot, there's oil all over the ground, please, do your customers a favor, make things a little easier on them and label all your rows.

4. There is a bin with rims that have tires on them. You have them stacked in a little cage. As well as another cage with only rims. What do you expect the customer to do? Individually remove these 60 pound wheels 1 by 1? You can only see the rims on the top. It's pretty impractical. You have alot of real estate at your location. IMO you can make better use of all that space. Rather than stuff them in a cage, you could probably get away with laying them in a horizontal line against the fence. That way customers can see them. Just my .02$

Note: Remember something. Every complaint is an opportunity to improve as a business. If my concerns from a logical perspective are correct, then it would probably be a good idea to use it to create standard operating procedures that would reflect LQK's best practice...

My rating reasons as follows. The yard is very big but unorganized and messy. Things are a mess things on the floor very dirty, cars or scattered throughout the yard but this isn't much of a problem for me( it's a scrap yard) I like going in and hunting down the parts I need. My biggest problem is with cashier Randy which I have nicknamed Rude Randy. Rude Randy is the most unmotivated, uneducated and enthusiastic person you will ever meet. I have taken my nieces to hot topic but Rude Randy takes the cake for the most unsatisfactory customer service anywhere. I would rather go to the DMV in the middle of summer with no appointment then deal with Randy again. Randy was so uneducated about the Parts and procedures he somehow tried to charge me $400 for a used intake manifold when a new one from the dealer is $500. So I asked him why it was so high, so he asked another cashier to help, when she came over to take a look she saw that he was charging me for 5 pieces I didn't have on the intake manifold. When she removed the parts Randy was wrongfully charging me for it brought my total down to $41.00 so then he rudely asked how I was going to pay I said my debit card and he made it seem it I was A huge inconvenience and loss to him to run my card. While he was dramatically and impatiently exhaling I overheard the lady next to him ask a customer if they wanted warranty. When Randy came back I asked him about the warranty he told me I had to buy and I told him that's fine that's when he exhaled like a dying lion doing his last roar before death. Randy then demanded and snatched my debit card out of my hands like if it was my fault he forgot to ask me if I wanted warranty on a used auto part. When he returned my card he asked if I was done "is that it?!, are you done!?" I said yes and thank you for his help and in return he just looked down at me very unpleasantly. I was I can just rate Randy himself a negative review. But overall the place was ok. I would say save yourself a headache and go to the yard in Anaheim they are just as big if not bigger and alot more organized and clean. I have a review there as well with better praise. But I, and I hope you will never go to the Santa Ana LKQ pick your part...

Worst customer service experiences at this location only. First experience - checkout booth returning back to back to back customers to cashiers for charging incomplete or wrong parts treating customers like if they were interrogating them. Todays experience is check in booth man telling me I cannot take a alternator housing in the yard because they do not just sell just the housing. second man said I have to buy entire alternator for $35. I called lkq headquarters and they priced it at $25. I explained I just need a piece of an alternator called front housing the rest is obsolete and other location priced it at $12. Abbey manager of this location broke it down to fees this fees that and totaled to $30 and she was willing to accept the very same alternator without the front housing she would sell me as a core to get my core fee back. With all that said the alternator wasn't even there, I drove to next location and got what I need for $12 no core no inconvenience. If you're looking for a piece of metal you won't find the right price here . I hope this location in the future doesn't have what I need so I won't have to come to this location. This location doesn't know the difference between managing inconvenience and courtesy hence...