My Pet Naturally — Local services in Santa Monica

Updating my positive review as of today: September 6th 2023

It's always something when you go into this establishment. Just a few days ago their CC swiped didn't work so they manually entered in all of my CC info which I believe you're not allowed to do by law.

I live 1 block from this retail store and went to pick up food which I do weekly (for the last 3 years) I went to pay with a $50 bill and the buyer / short balled guy working was acting all weird about it, so I asked him if there was a problem. "I'm not sure if this is real" and he proceeds to call the owner over. The owner doesn't look at it, doesn't test it, doesn't run it through anything to verify his suspicion and then walks back out with a wad of different bills that "were all counterfeit" .....

I asked him why he was even holding on to all of that or why he hadn't turned that into the police and he said "for training purposes" well clearly that's not working if you have that many counterfeit bills.

If you're not taking to them Bank ( if you did they will immediately confiscate it) to verify and you're not using any other source of verification how do you determine that? Is that even legal? They have cameras, and they also make require you to provide a name no matter what type of payment method you're using (which I don't know why) so they are probably able to backtrack and see how, or who took counterfeit money. The reason why you call the police is so that they can match it up with anything else going on in the area and determine what's really happening, AND it's for your protection and others. There should be a training for all retailers so they know how to follow the laws. I don't have time to deal with treatment like that and the bill is real. Thanks for a very unfortunate and...

I called yesterday to see if I can get a nail trim appointment for my cat, and the person I spoke to said I don't need an appointment, and that I can bring my cat in tomorrow for a walk in between 9am and 2pm. I called this morning to confirm and he said yes, no problem. I told him I have to heavily sedate my cat in order to have his nails trimmed, and he said that as long as I bring him in between 9am and 2pm it should absolutely be no problem. I told him I will be there at 1:30pm and he said that should be fine. All good so far...

I arrive around 1:30 (which is what we agreed on) and the man was helping other guests, so a lady speaks with me and informs me that their groomer left early because their last appointment cancelled. The next groomer won't be in until 4:30pm, and is allergic to cats. What?

However, she said if I hold my cat down he is willing to trim his nails. I ask what the price will be and she says $15, which is the full price. I'm now expected to wait 3 hours and bring my cat back in and hold him down while he gets his nails trimmed, all because there are no groomers available after I made it VERY clear when I will be there. It seemed like just another day to them. Even the customers were looking concerned as they knew this was a very big mistake.

I was beyond frustrated. Not much makes me angry, but this sure did! This was my first and ONLY time coming here, and if you value service I suggest you try somewhere else. Unfriendly, unhelpful, and incompetent. I was fortunate to call my old groomer who could take my cat right away, and I'll be going to them from now on. DON'T BOTHER...

I went here looking for some treats/chews for my dog – they have a decent selection! However, I left because I was pretty put off by the attitude of the dog groomer. She was yelling at the dog she was grooming. The dog was barking at her and clearly upset/fearful but she was just yelling at the dog & waving her hands. I imagine grooming dogs that are “uncooperative” is difficult; however, you should have a basic knowledge to know that you are NOT going to be able to calm a dog down if you’re yelling and circling it and waving your hands all around. She could’ve at least tried to calm the dog down by giving it a treat or a break or stepping away but instead she was shouting “NO!” over and over and swatting her hands and seemingly trying to ‘intimidate the dog’ to stop barking. I have a dog that can sometimes be nervous and I would absolutely not trust that specific groomer with my own dog based off of what I saw today. It’s important to have a person who can groom your dog, but it is probably even more important that person is also calm and knows how to behave around dogs. Maybe I just witnessed an “off day” but I would’ve been really angry & upset if that was my dog being treated that way. I am positive that that dog I saw today will continue to not like being groomed in the future/will continue to be afraid because it was just yelled at over & over by a stranger. I was going to buy something but after witnessing that, was disinterested in supporting the business and walked out. If you get your dog groomed here, I’d suggest being there during the appointment to make sure your dog isn’t...