Batteries Plus — Local services in Saugus

Avoid this place like the plague. Bought a bike battery had it charged up brought it home and it was dead. No telling how long it was sitting on the shelf there since it is a bit of an oddball battery. Tried to charge it at home several times but each time it would not hold a charge for more than a couple of hours. Never installed it in the bike brought it back looking for a replacement which they had none so I requested a refund. After waiting in line watching the “salesman” insult two customers ahead of me because the computer was “down” and they only accepted cash of which neither had enough he proceeded to complain about them to other customers after they left. Been here three different times there were computer problems twice. Refused to issue me a refund and kept pointing to the warranty. They had no replacement and the battery they sold me a couple of days ago was no good but this guy refused to refund my purchase. Finally after arguing with this guy for 20 minutes while other customers are standing there waiting he calls the owner and they decide to refund my money if there is no damage to the battery and it can be re-sold. Can’t make this stuff up. Worst customer service I’ve ever seen. Do yourself a favor and stick to an auto store or bike shop before considering doing any...

My 2012 Honda Fit battery lost its ability to turn over the engine after I had mistakenly left the lights on. And I mean I left the lights on for maybe 3 minutes!

Since the battery was 7 years old and seemed to be losing it's Reserve Capacity, I called Batteries Plus Bulbs in Saugus MA . Confirmed the battery was in stock. Ordered online and drove over for store pickup.

Very nice people and great service. John installed (no extra charge) the battery in 15 minutes. Really a good experience. I will go back.

BTW When I first got to their website, I tried to use the "Find my Battery" interface but it didn't work. Instead I used the sites' regular search function looking for the "group size" of the battery which I happened to know (in my case 151R).

Bingo! Very good...

Awful, bad attitude. I tried to have a battery for a wheelchair replaced. The employee just scolded me for leaving the charger connected overnight (which is in the instructions of the wheelchair) and refused to help. He did not ask me to wait, he told me I had to leave the batteries until another day and I tried to explain this is for a person who uses her wheelchair daily. I would have happily waited but he just brushed me off showing no sympathy. I only went to the Saugus store because the Woburn one was closed, which is always very busy but they at least try to help. Honestly I've had good experiences at other Battery Plus stores ecxept the Saugus one. Just treat your...