The Honey Baked Ham Company — Restaurant in Saugus

The people who run this store are brain dead. I reserved a 10-11 pound ham to be picked up on Christmas Eve for Christmas Day dinner. The reservation was made about 10 days before Christmas Eve and I received a reservation number. At no point was I asked for a credit card or a deposit. Nor was I informed that a reserved ham could be given away to someone who comes into the store on a first-come, first-serve basis. On Christmas Even, I went to pick up my ham and was unpleasantly surprised to find out that our ham was given away because at this store a reservation apparently means nothing. The manger repeated the policy blindly trying to convince me that a reservation does not mean that a product is held for you until you pick it up. I am not sure what their understanding of the word "reserved" means, but it was certainly different from what I or several of the other frustrated clients felt. I normally enjoy the products from this store but their inability to have policies that make sense ruined by Christmas dinner. While the mistake was frustrating, it was only made worse because no one would take the slightest modicum of responsibility for...

This small slice of ham Heaven is conveniently located on the frequently traveled, retail-abundant route 1 south in Saugus, Massachusetts. Upon entering I was captivated by the smokey aroma of freshly baked ham. I was formally introduced to Erin, who manages this location with charm and integrity and knows how to satisfy her customers’ cravings. We had the classic and delightful ham sandwich that catapulted our palettes on a mouthwatering journey into an exquisite culinary experience. The garlic butter, turkey and cheese sliders were indescribably tasteful and out of this world, then the triple chocolate cake was a miraculous burst of chocolatey goodness, while the creamy in-house potato salad and bacon broccoli bliss saturated our tastebuds with notes of holiday cheer. She also provides a nice variety of succulent sides and delicious desserts. Apex highly recommends stopping by…and bring...

I absolutely love everything about The Honey Baked Ham Company on Rte. 1 Southbound in Saugus MA, From their delectable spiral ham to their Ham & Cheese Croissant and innovative Take & Bake Slider Meal, every bite is a delight. Their Turkey Breast Slider dinner is a must-try! Not only catering to holiday feasts for Thanksgiving & Christmas but also making everyday moments special with their warm and inviting customer service.

A heartfelt shoutout to General Manager Erin and customer service representative Jullee for going above and beyond to ensure our visit was nothing short of perfection. Their dedication to customer satisfaction is truly remarkable. For your next catering event or special treat, look no further than the Honey Baked Ham Company.

I Highly recommended for top-notch quality and exceptional service that will leave you...