Pete's Appliances — Local services in Sault Ste. Marie

Our fridge broke on a Friday and were gonna find much better prices on a short notice from them than from Marketplace or anywhere. Their selection was pretty good for a small appliance store, with a wide range of prices. I think anyone could find something to fit them there. They also were really good about giving us info on discounts with the local electric company and things like that.

Their soonest delivery date was the following Wednesday, so I went ahead and paid for that and then said I would see if I could get someone to move it sooner than that. The owner gave me her personal number to text her, and was super flexible and responsive when I contacted her over the weekend for self pickup. She also immediately refunded me the delivery fee! Great professionalism and A+ customer service. Will go back for other appliance needs...

Do not go to these people for service - it's a scam. Charged me $135 to come in for 5 minutes, say there is nothing they can do to help me, and leave.

I needed the start button and power button replaced (I've seen it done on Youtube, dispite their insistance that it's impossible). I gave them the model number over the phone. They could have told me over the phone that they would need a full panel replacement that was the same cost of a new washer, but they didn't bother.

Instead they decided to drive out here and steal $135 from someone just trying to get by. And insist I come purchase a new washer from them for $900 ($300 more than brand new ones I could buy online). I will never do business with this...

if you want to buy a untested broken washer that a business won't stand behind then this is the place to go. I bought it brought it home and it was complete garbage. Didn't work. I did the unthinkable and asked them to stand behind their appliance and to come look at it and they wouldn't. I had to Bring this garbage back and they were going to show me how great it worked when I showed up. . it was impressive!! They Plugged it in and guess what? Nothing. Imagine that. It was a fitting end to a horrible experience. I waisted 4 hrs of my time bridge fare gas ECT but I did get refunded. Never again Pete's...