If I had made this review a year ago it would be very different, but the last several months the service level has gone noticeably downhill. We've been a customer of Mariano's pharmacy for 10 years and this store's specifically for 4 years ago when we moved to South Elgin and wanted to take the extra drive because of the service.
We've experienced several problems over the last 2 months, prescriptions not filled with no notification, prescriptions taking days longer than normal no late notification. 'We used to be able to get the option for next day refills online, now if it's within the next 5 days we're lucky. Most recently we went the day it should have been ready and they hadn't even started filling them yet. Add that, whenever we go in now there are different people. We used to always see 1 of 2 pharmacists who were amazing, went out of their...
Read moreI Have Tried Many other Pharmacies And Let Me Tell You Stefanie Alone is Worth The 5 Stars, She Knows us by Name and have consistently Delivered Stellar Service and never fails to act in My Mom's Best interest and the best interest of Our Health with Her prescriptions and advice on those prescriptions. It is a very busy pharmacy but she have always made me feel that She had time for me and my questions. They are to be Recommended. Thank you for all...
Read moreEvery one of the pharmacists who works here is dope but Stefanie deserves an extra shout out. She's nice, personable and very willing to go the extra step. On Labor Day I stopped by and was just a couple minutes late getting to the pharmacy. Stefanie was closing up shop and could have told me to get bent and come back later, but instead she let me pay for and pick up my prescriptions without a...
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