Dollar General — Local services in Schertz

Karina, the manager, disrespected my elderly dad. She Refused to allow him to buy items because she assumed his $20 was a fake. My dad asked her to check with a marker and she said she didn't have one. He then asked her to do what is necessary for him to know that his bill is real even if it meant calling authority and Karina refused. He took out more $20 bills since he had just got them from bank and she still refused to take them. She threw his bag of food behind her counter and told him to get out. Regardless if she was having a bad day that is no way to speak to any human being and to take authority into your own hands for a problem that can be fixed and should have protocol to be resolved. I then called the store to speak with Karina and she told me my dad was lying and that she did not want to talk about it anymore. I asked her for corporate number and she said "you Google it " and she hung up. What a manager. No skills to resolve any issues or to make a customer feel welcomed. She embarrassed my parents and thought she could get away with that behavior, but no ma'am. Not today. General manager, Michelle did reach out to me after I spoke with corporate and was very sweet. Now, that is what a professional sounds like. I hope Michelle can resolve this...

Just dealt with the single laziest employee that I've ever encountered in 42 years she would not even stop looking at her phone long enough to help any of the 7 customers that were waiting in line. when asked by 3 of the 7 in line if she was open she would only rudely point her finger at the self checkout machine and say nothing like why are we bothering her with here gaze never leaving her phone screen apparently doing her job is not part of her job description. Her actual job position should...

I was in there at 7:19 pm tonight. The line was backed down an aisle, another employee (presumably management due to her having the keys) went behind the counter in cutoff shorts and was clearly wearing no bra. She didn't offer to assist any customers or to help the girl working the register who was clearly overwhelmed. She complained about being tired and went back on the floor. She was unprofessional. The store was a message its usually...