CVS — Local services in Scranton

I went to get a prescription that is needed for my health. However I was told I had to pay over $500 for the medication. When I asked why they simple said I needed to call my insurance, which I said I would call the insurance because just the other month I paid $25 so to have to pay $500 now is insane however if the insurance says it’s not there fault and it’s ur how would we move forward. I was told they didn’t now. I went forward with my day and about 20 mins after leaving the store the pharmacist calls my phone. He explains to me the same thing the women did at the store and I said well I will be calling my insurance and if it’s not there fault and cvs fault I’ll just speak to a manager and I hung up the phone. The pharmacist called not one but two more times back just to tell me that I’m not allowed to pick up any medicine at that cvs because his feelings was hurt about me saying I will speak to the manager. Update: I believe that Jay jay (a nick name because none of the pharmacist there want to give their given name they only use nick names) needs to be addressed due to his unprofessional disrespectful in how he addresses clients and calling the patient back consecutively more then 2 times which is considered harassment. Also Ray the other pharmacist needs be addressed who addressed me by missy and not by name as if I’m a child, told me that regardless of how disrespectful they come out if I come out to them in anyway I will not get my medications. Which is a threat. Overall I believe that this place should be one of the cvs that they close...

1 because 0 wasn't an option. Every single time I visited this pharmacy, I walked away thinking rudeness was a prerequisite for employment. This week was no different. Today, I learned that not only are they rude, and unprofessional, but they are also derelict in their duties to provide life-sustaining medication on time. I called three separate times this week a change in the dosage of my medication. The first time, I was told they didn't have it in stock but that it should be available the next day. Instead they filled the old prescription with the lower dose. When I called again, I was told that I can't just increase the dose! Really? You assumed I was jumping a dose(your fault) you know what they say about assumptions right? So not only are you rude,unprofessional,derelict in your duties, but your also ignorant ! I still don't have my medication because,apparently the Dr made an error in the verbiage used. While I understand that today you need clarification, what I don't understand is why you've had this prescription since 5/13 I spoke with someone in the pharmacy three separate times. You erounusiouly filled the old prescription prompting my third call only to now find out about the error. I understand that today your doing your due diligence (finally) However, I'm disgusted that it took me three days of sheer frustration from dealing with poor service for you to now decide we need to hold up the medication again and wait for clarification from the doctor this close to a...

Witnessed my partner drive to this location 5 times in a 24 hr period because every time you go in, a different pharmacist tells you a different time ranging from 1pm to midnight then when you complain they nonchalantly tell you that it's on you since you didn't get a pharmacists name. They discriminate based on appearance, if you go to get your script after work in casual wear they assume you're a drug addict and withhold your medication from you. You're supposed to be able to refill your script a day or two IN ADVANCE before your script RUNS OUT. They expect people to taper themselves off their medication because they make you wait 30 days instead of the 28 day cycle that's permitted BY LAW. I'm sick of my husband having to suffer with withdrawals ON A MONTHLY BASIS because this stupid place has no regulations as to when a customer can pick up their script, every time you talk to a different employee it's a different story or pick up time, they don't take a phone number even for a customer who's been in 5 times in 24 hrs.. don't use this pharmacy, it's disgusting inside and out. And THERE IS NO MIDNIGHT PICK UP, THEY ARE LYING...