AT&T Store — Local services in Seagoville

Absolute worst customer service I've ever received. I have purchased 4 phones from this particular store and never had a problem until today. Bought a new iPhone 5S from them 2 weeks ago and were told that we could return it to exchange it for the phone we really wanted because they were out of stock at that time. Fast forward to today, time to exchange. They have it in stock but the 14 day rule doesn't apply because they said the 14th day was yesterday. Never been late on a bill and have purchased 4 phones, even upgraded this one early for an extra $250 and they still weren't willing to help at all. I guess Saturday plus 2 Saturdays isn't the same as 2 weeks. Called AT&T corporate and they even had a corporate manager call this crap store and were told, in a wonderful customer service way, that they (the store) weren't affiliated with AT&T and they didn't have to abide by their rules and to top it off, they didn't even have to answer the phone call from AT&T. Such a courteous group of people at this store. Terrible customer service and I will be driving the extra miles to Mesquite now for my AT&T needs instead of this place. I would not recommend this store to anyone. Calling the manager doesn't help, not sure the owner would be any different because this is a 3rd party store and they follow their own rules. BTW, you can get better deals by going to an ACTUAL AT&T store, not one of these franchised pieces of crap. Not that it will matter, but they have lost 1 customer. AT&T did us a solid and not only are going to replace the phone with the one we want, but aren't going to charge any fees at all and I'll get the new phone in the mail. THAT'S...

Please do not waste your time and money at this location. Take the extra drive to Mesquite. I would leave zero stars if given the option. I do not approve of the sales tactics used there. We went yesterday to replace a phone that AT&T sent my son. We said several times that what we would pay and what we wouldn't. There are several promotions. We chose a phone at the cheapest promo price and was given a more expensive one. We verified before paying that this was the cheaper promo phone. She assured us that it was. I called AT&T customer service right after leaving to cancel insurance that she put on there that I did not want and found out that she sold us the more expensive phone. We had not even gotten home yet, so we returned to the store to return it. Angela was extremely unprofessional and rude. Angela lied and said that she must have misunderstood, regardless of the fact that we stated many times what we wanted. Because she opened the box, she charged us a restocking fee to return it. Now I have spent $55, and my son does not have a phone. They misrepresent (basically lie) there to drive sales numbers. This is not the first time I have had a problem with her selling something I did not want....

Very clean and inviting place of business but the services I've received from this Store is a bit much. Wouldn't expect the STORE MANAGER to input information into the system incorrectly when the customer is literally sitting right in front of them getting new services. Not only have i called customer support twice they sent me back to the store were the STORE MANAGER made the mistake. I went to the store yesterday and the customer service LADY tried everything she could but was unsuccessful so she inform me to come back today so I did and the store manager was already gone then I called customer support to speak to a supervisor who was very rude, rushing, inpatient, really made me feel as if she was over it so I hung up. I have to go threw all this because a mistake was made by the STORE MANAGER AT SEAGOVILLE TEXAS LOCATION INPUT THE WRONG EMAIL ADDRESS NOW I CANT ACCESS MY ATT ACCOUNT OR HBO MAX AND DIDNT GAVE me the highest insurance didn't explain the insurance told me my bill was going to be this amount but its another amount just very...