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Mark was absolutely fantastic! He kept in touch with me the day before and the morning of, so I was never left wondering if my furniture would actually get fixed. I had a recliner stuck in the open position and was so frustrated, but Mark came highly recommended by Campbell Furniture Restorationāand Iām so thankful they pointed me his way. You can tell this is a tight-knit community of people who really care about their craft and their customers.
Right away, he knew exactly what to do. He sorted through the maze of cables under my couch, made multiple trips up and down the stairs to grab tools (and I live on the third floor)! Heās efficient, professional, and has a great sense of humor that made it feel like Iād known him already.
What really stood out is how personable he is. Unlike other companies where you get stuck with automated systems, Mark is responsive and even accepts text messages, which made the whole process so much easier. He also left everything neat and tidy, zipping up my cables just like they were before.
If youāre looking for a reliable furniture technician who really knows his stuff, call Mark. Heās knowledgeable, efficient, and genuinely cares about helping his customers. Highly recommend! Super huge thanks to...
Ā Ā Ā Read moreBottom line up front: Kratz Funiture Repair did a wonderful job fixing my leather sofa.
Background: Our 5yr old Leather Sofa bought from Copenhagen Furniture, had a broken frame for sometime. Although the leather was in excellent condition, the frame had numerous breaks in the plywood. I used two 4x4 blocks to support the frame for several years.
Finally I decided to get this olā boy fixed and found Mark on Google. I had no idea if this experience was going to workout but just hoped for the best. Iām proud to say the experience exceeded expectations.
The plywood was replaced with hardwood and reinforced with metal supports. When the craftsman is confident in their work and tells you āthis is guaranteed not to breakā, itās reassuring I made the right decision with Kratz Furniture Repair.
This company is trustworthy, skilled, and reasonably priced.
Thank you for a...
Ā Ā Ā Read moreKratz repaired a bed rail on our King size bed. The rail attachment to the headboard was broken and our bed had fallen to the floor. Kratz came to our house to retrieve the old rail and replaced it with a nearly identical rail. The color and grain of wood was very well matched and the rail was attached nicely to the headboard again. Turn around time was a week or so. The owner, Marc, was friendly and professional. He and his staff came in person to pick up the old rail and replace and assemble our bed back together. I would utilize his services again and recommend...
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