Seven Lakes Ace Hardware — Local services in Seven Lakes

Called in to check to see if they rented equipment out. They answered the phone quickly and asked me to please hold. They didn’t actually put the phone on hold or mute, they just left it on. Waited over 30 minutes before being hung up on, but not before hearing random conversations with employees, who were talking about their shifts and schedules, someone talking to their lawyer, and more.

For a question that would have been a simple yes or no, this was a pretty poor experience, and I have not even walked into this location yet. I was pretty much forgotten, and those conversations were no longer private that employees and customers were having.

I understand stuff happens, that’s why I didn’t give 1 Star. But I really hope that your team understands that, and either a phone system with a hold/alert system for those calling in can be put in place.

I’m hopeful, because the location off of 15-501 has always been great, and I was excited to find out there was going to be one only a couple miles away! So I’ll definatly give them another chance, and go in the store in west end. But I’ll go with the 15-501...

I used to go here but will never do so again after having a worker follow me around like I was a common thief. He asked if I needed help and I politely told him -no-.

Next thing I know he’s watching me from another spot, then followed me to another aisle, and finally as I’m looking at some other items I was going to buy and he stood at the bottom of a ramp watching me.

As I’m checking out I mention this to the cashier who just laughs. So that was it for me. Time to move on to the True Value around the corner. Ace doesn’t get my...

I can't say enough good things about this store. I have gone into this store twice with projects that I wasn't sure they could help with. Both times they went well above and beyond to help me on what ended up being a very modest sale. Despite this, they spent a lot of time with me to understand my project and come up with thoughtful solutions. My family members have gone in here and have had the same experience with the staff being extremely friendly and helpful. You will not find service like this at Lowe's...