Wyndham Vacation Resorts Great Smokies Lodge Building 23 — Local services in Sevierville

I am staying here, the place is very nice, the only problem I have is that I take my service dog with me, today I went out with my family to Ober Montańa to ski a little and Kristy and another guy whose name I don't remember called me 8 times to demand that I return immediately to the hotel because according to her my dog ​​was barking, that I am supposed to have my dog ​​with me all the time and normally I do but I couldn't take her to the snow mountain, she yelled at me on the phone, she was rude and impolite to me. She should have more empathetic and kind staff. During my stay I had children running around in the apartment above until late at night and they did nothing, we just felt them running over our heads, but it was not enough. The next day when my dog ​​was no longer there because I paid for someone to take her back to Atlanta in the early morning so I could continue to have a quiet stay, someone came knocking on the door to continue insisting with my dog, who was NOT barking excessively as they say, she is a service animal and is trained for that, this man threatened to call Pets Control. I have been a timeshare owner of Wyndham for over 3 years, I have always taken my dog ​​with me and never in any hotel have they made me feel so uncomfortable, no hotel has ever complained about our...

This place could easily be a 5 star resort but there’s a few things they’re slacking on. For one, the a/c for the room I was in was beyond loud. It would wake me up every time it kicked on over night, but I couldn’t leave it off or else it would get warm in the room. The TV was way outdated and had a blue filter on every channel that wouldn’t go away so watching any TV was out of the question. Lastly and the most annoying to me, was the terrible excuse of a “fitness center”. 1 cable machine, a few treadmills, and some dumbbells with most of them missing. You’re a multimillion dollar resort, invest a few thousand in to your fitness center. The people were. I’ve and the rest of the resort was awesome. But I was super annoyed by the small “luxuries” that were below acceptable in my opinion. Especially for those that are there for business conferences instead of a vacation and trying to maintain a level of...

While the overall stay was good at the very best for the price. We ordered room service on our last night. 2 burgers 1 kids pizza and a sirloin steak. The kids pizza was good. The burgers were fair but dry. The steak was horrible way over done and so thin I could see through it, it came with asparagus that was so over done it was inedible, it reminded me of straw to tell the truth. The only thing besides the kids pizza that was acceptable was the delivery time. All this for 93 dollars lol. Thankfully I live in Wisconsin so ill never be back here. Sorry...