Park Lanes Family Fun Center — Local services in Shawnee

When playing by the hour be sure to start right away. They don’t tell you but your time starts as soon as you pay. We didn’t know and we were in line ordering food and drinks. Customer service in all aspects was awful. When ordering food he didn’t tell me the totah just that it was ready for my card. Asked me my lane number so I figured food was going to be brought out. Nope. Instead a notice came on the screen that food was ready. I didn’t understand right away and when I finally turned to look back he threw his hands up in the air almost like to say “about time idiot” I’m sorry I’ve never been here before and don’t know how you all operate nor did you tell me. Also my mother asked the bartender if they can do a pitcher of Margarita and how much. She said she didn’t know let her get someone. We walk back over and some man who I assumed was the manager or owner is already making it. We said no she was just asking if they do it and how much. He gets an attitude with me because he was already making it and he goes “well it’s 4 margaritas!” ok again I’ve never been here and still don’t know how much that is. I said well I guess we’ll take it cuz you are already making it. And he just rolls his eyes. There was a few more incidents. I will not be returning. **the fact that you respond that way is actually disgusting. You are blatantly lying to save face. I was not the one who made the payment so I did not see the sign. You can’t just assume everyone sees the sign and then outright disrespect a customer because they didn’t. As far as the Margarita, what is confusing about one person asking if you have them? It’s a yes or no question. Your bartender apparently did not know so went to you, You then took that as an order and started making. Once I told you it was a question as to “if” you did you DID NOT just ask me if I “desire it” you huffed and puffed like I was wasting your time. Yelled at me that it is just 4 margitas which still doesn’t tell me the price. So I agreed to buy it because I felt pressured to. And it was an accurate review based on the facts that ACTUALLY happened. And seeing how there are several other reviews on your poor customer service skills, backs my experience. I pity any customer being treated the way I was treated but enjoy...

We won't be returning here. Made a reservation and paid a week in advance for a kids birthday. We all arrived well ahead of time and they had already given away our lanes, even though they were not nearly full. Which forced us to be put on lanes without bumpers for the younger children in the group. Customer service was non-existent, nobody in the place from the kids working the counter, to the balding short haired manager, seemed to even care about their screw up, or the impact it had. Their cosmic bowling setup is weak, from lighting to music, really wasn't an entertaining change from regular bowling with the lights on. Music selection was dull and uninspiring, especially for the generation attracted to such things, though if you like Billy Joel, Queen, Bon Jovi, etc etc by all means go. Majority of their tiny arcade is small ticket games all crammed together, and a few sit down racers and shooters, some of which were broken, and at $1 per play it's not worth it. The arcade got dull very very quickly. Liquor and food prices are the standard outrageous cost, $11.50 for two bottles of Boulevard Pale Ale. The VIP area looked to be a slight upgrade (wrap couches instead of hard plastic chairs), but not worth the price tag. The only redeeming feature is that the place seemed clean for the most part. Though how they keep it that way is beyond me when every single time I looked over pretty much all of the employees were just standing at the counter chatting. The only person I really saw the entire evening doing any real work out on the floor was the guy manning the snack counter and I kinda feel sorry for him. PowerPlay on Shawnee may not be seem as clean, but they have far more to things do for the non-bowlers and a better cosmic...

Park lanes has its place in the bowling world, but both those bowling for fun and sport are in for a surprise.

Park can be known for its oily and fairly difficult shot. There are several tournaments held there over the year, and those wanting to preform well will have to adjust their shot to make up for the extra oil on the outside. However, in my opinion, the overall condition of the alley is too poor to overcome the challenge it offers via lane conditions.

The machines themselves seem to need maintenance, something that even the average bowler could notice. Pins were dropped on the first rack often, and on several lanes I observed during my visit, which is normally no big deal at an older alley. However, the newer machines should not be experiencing so many troubles.

The approaches have also been known to be very sticky, and during one tournament I attended at park there was dried pop on the lane from the day before.

That being said, their customer service isn't the greatest. They do not go out of their way to support the local high school teams by giving practice time, like all the other alleys in the area do. That being said, the employees aren't very open to customer suggestions, whether they be from former PBA bowlers or the average Joe.

That all being said, Park lanes does present a challenge as far as bowling competitively is concerned, and most of my criticisms are nitpicky things coming from someone who used to work in another alley in town. Those wanting to bowl and have a great time shouldn't necessary avoid park lanes, but they should definitely try to keep in mind these things (which are all purely of my own opinion:...