Giant Eagle Supermarket — Local services in Shenango Township

I've had to wait more than a day to write my review due to being so upset with my experience there yesterday. Having moved to the area almost 3 years ago, I've made this store my go-to for groceries. The produce is always nice, and although they are a pricier store, I believe in supporting our local businesses over the big box stores. I spend roughly $200-$400 per month at this store, but will now never return. I shopped for over an hour yesterday and had an overflowing cart. I have a condition that can strike at anytime, and although I had to use the restroom and was not feeling well because of it, my family needed groceeies; so I powered through. The store was very busy, the lines long, and I removed my mask for some air. I was already feeling lightheaded because of my attack. While waiting in line, a female worker began yelling at me to put on a mask. She was practically screaming while approaching me and was literally 6" from my face demanding I put a mask on. I told her I already had covid and am no longer contagious...I was not going to tell her my episode of my condition, because she was so loud, everyone was staring at the scene; and frankly it was none of her business. She then screamed that it didn't matter and asked if someone in the lobby didn't already tell me that. She was still, literally, 6" from my face. Pretty hypocritical she didn't stand 6 feet from me to scream at me, don't you think?. Her screaming was making me more nauseous, so I looked forward, got out my mask and put it on. I said nothing more. I left some air for my nose, and so she then screamed to cover my nose! I did as told, looking at my cart thinking I should just leave, but I knew I wouldn't be able to physically handle another shopping trip. The majority of other shoppers did not have their noses covered. She then left, but seconds later sent one of her male lackeys over to make sure I was still wearing my mask. The woman checking out in front of me was horrified by the her behavior and told me to go ahead and start loading my groceries on the belt behind hers. I told the cashier that I would never be back, that no one should ever be treated so disrespectful, but she did nothing but kept her eyes down. I had uncovered my nose by that point. When I paying for my groceries, the cashier yelled over to that same woman that it was time for her break. The woman came over to take her spot, and she and the cashier whispered and laughed. It was a disgusting display of bullying and immaturity. I don't know who this employee was, but assume she was some type of assistant manager. She was in her 60's with long, purple hair, and as I said was very loud. If these are the kinds of employees this store hires, retains and gives positions of control, the store will eventually lose customers. I know they've...

Horrible experience A "team leader" or as he claimed manager named Robert would not identify himself further but proceeded to yell at me a disabled person for listening to music on a lil blue tooth phone speaker to turn it off , TURN OFF YOUR MUSIC I was back in the cubby he was exiting the cubby by the bathrooms I didn't even hear him at first then realized he was talking to me , I didn't know who he was as he didn't say his name or identify himself as manager he just yelled at me to turn off my music again an louder an again I said No their's NO law rule or sign saying anything about no music 🎶 The he started More yelling leave get out of the store now i said no call a cop or i will I've broken no laws and you're harassing me , I didn't say I would leave especially considering I open carry and my presence could be seen as reciprocating his escalation and on the way out I asked a few times for a manager as his badge only said team leader I tried to stop at the service desk for to speak with one but there was no one there and he kept harassing me telling me to leave and I said I'm trying to speak to a manager to document this incident since no manager was found I decided to videotape and ask him to identify himself to document it and to tell me the reason for asking me to leave the store he would not answer hid his face and softeners voice while he stayed on the phone with the police who I later contacted contacted but I haven't heard back from them yet I left as was only tring to customer not a victim of harassment n get a false trespassing charge ! (NO CUSTOMER complained he JUST HAPPNED TO WALK CLOSE ENOUGH to hear (i ask if he was so angry cause his foot was hurting as he wearing a medical boot for his foot ) AN I a double amputee understanding Tho NOT OK TO YELL AN COMMAND INSTEAD OF ASK civily ! Tbh think he got issues hope he get helped or fired ! HELP GIANT E ur my local fav store...

At enteance to the store the lady in front of me couldn't wear a face covering due to medical reasons and the employee denied her entrance stating everyone had to wear a mask. Meanwhile the employee was half wiping cart handles which was pointless and the people I saw with masks were barely wearing them. I overheard she could call the store to have someone shop for her which I was curious as it is required that an essential business like grocery stores to provide an alternate means of supplying customers food and essential items. She claimed she had tried that and waited for a long time for service in the heat. She was older so I suspect doing online shopping wasn't really an option. The lady was not irrational nor being difficult at all.

I turned around, walked right back out, and decided to not to shop at this store given the hypocrisy of denying service to customers who can't wear a mask and not implementing hygienic practices themselves. The state has required masks for several months, and this store was not enforcing this until the state made them mandatory in public this week....which really is no different than what was required earlier. Now all of a sudden an essential store is making it more difficult for customers. The majority of masks I saw on people were not protective enough to be sparing customers from any germs. Makes me wonder if they actually require their employees to dispose of their daily masks they wear......

So just for the fact of customer treatment and their cleanliness hypocrisy, I will no longer be dropping my usual $350 purchase...