Food Lion — Local services in Shepherdstown

I went to Food Lion on 2/23/2022, and while making my purchase a senior cashier had to help the cashier with ringing up wine. This senior cashier who happened to have dreadlocks and wear glasses was so rude to my son and I. My son is high functioning autistic and I instructed him to place bags in the cart as the cashier bagged them. When the senior cashier rang up the wine he did not put it in a bag, he just moved it to where the other bagged items were. My son picked it up and placed it in the cart and the senior cashier said in a very nasty tone “that has to go in a bag!” We the customers weren’t bagging items, the cashiers were. I kindly explained that my son didn’t know as he has autism and the senior cashier with the dreadlocks dismissed my explanation with attitude. I asked my son to place the bottle back on the counter so the cashier could bag it. Mind you, the bags were immediately below the register so when the cashier rings it up the proper protocol would’ve been to bag the item himself prior to placing it on the counter with the other bagged items. Then this same senior cashier proceeds to say “Swipe you card again ma’am!” I had to let him know that I hadn’t had the chance to swipe my card at all. I told him that I’d be tapping my card instead of swiping and I hadn’t done it yet! He was so rude and nasty for no reason. This is not the first time I’ve encountered a bad attitude from this particular cashier. I usually try to go when he’s not working. I’m never rude to the cashiers or staff and my son is well mannered and well behaved. I figured that he was having a bad day when I first encountered his rudeness, but this time I reported him to corporate. I understand how it feels to have a bad day, and I also understand how tough it could be to work with the public but that does not justify his rudeness that was directed towards my son and I for no reason whatsoever. Please give him additional training on proper...

This place is over priced. The staff members I've encountered are rude. My latest problem is that i called to see how late thw deli was open, they said 9:00 pm. After making a trip here at 8:20 i was ignored by the lady behind the deli counter. When i managed to get her attention, she was rude. She said she had already taken down her station and the deli was closed (at 8:20). I then talked to the manager on duty who shrugged me off. She said "well they are outta there at 9:00". I called and was told they were OPEN until 9:00. I'll take my business elsewhere where. I'm updating this on 08/24/2018: I saw a small breed dog in the store with its owner shopping. Obviously this was not a service dog. It had NO markings as a service dog. This is now the 3rd or 4th time I've seen pet dogs inside the store! Management sees this and does nothing. This is GROSS! I have dogs, I love dogs, but I will never bring my dog around where people buy their food. REALLY?! I am editing this again on 03/24/2019: Today I saw a man with his rottweiler in the store, again not a service dog. It is nasty to see a giant hairy dog walking up and down the aisle where I was going to buy my food. I saw the manager see the dog and keep walking. I wish there was another grocery store closer to...

Ive long since stopped buying vegetables here because they are often going bad * while still in the store. People I've talked to have said they have to be prepared to cook whatever produce they've bought that night so it doesn't go bad. I was still buying fruit here, recently though I've gotten two apples with mold growing inside, and in a bag of oranges there was one orange completely covered in white, powdery mold ( all the others looked fine so I didn't see it - though the four I ate didn't taste much like oranges.) Definitely going to the farmers market from now on whenever possible) Sidenote customer service/management has been rude on multiple occasions (unrelated to produce-i was not complaining. I worked in customer service so I'm pretty reasonable) not referring to the cashiers. They have mostly...