CPR Cell Phone Repair — Local services in Shorewood

PLEASE MAKE SURE YOU PUT YOUR PHONE IN REPAIR MODE BEFORE YOU DROP IT OFF AT THIS PLACE.

iPhone — “Repair Mode”

Apple doesn’t call it “repair mode” — but they do recommend backing up and enabling “Erase All Content and Settings” before repair, because there’s no true data-isolation mode like Samsung has.

That said, if you’re going to an Apple Store or Apple Authorized Service Provider, they have internal tools to put it into a secure “Service Mode” after check-in — but you can’t trigger that yourself. Your options before drop-off:

Option 1 — Backup + Erase Backup: Use iCloud (Settings → [Your Name] → iCloud → iCloud Backup → Back Up Now) or iTunes/Finder backup. Erase: Go to Settings → General → Transfer or Reset iPhone → Erase All Content and Settings. Sign out of Apple ID when prompted.

Option 2 — Keep Data & Use a Passcode If you can’t erase: • Make sure Find My iPhone is enabled (so the device stays Activation Locked if stolen). • Keep a strong passcode enabled.

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🤖 Android — “Repair Mode” (Samsung & others)

Samsung Galaxy (One UI 5 and newer)

Samsung has an official Repair Mode to hide your data while allowing repair shops to test the device.

Steps: Go to Settings → Battery and Device Care. Tap Repair Mode. Tap Turn On and follow prompts. The phone will restart in Repair Mode — no personal data, apps, or accounts are visible. When you get your phone back, unlock it and turn Repair Mode off.

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Non-Samsung Androids

Most don’t have a true “Repair Mode.” Your best move is: • Backup your data. • Remove Google account (Settings → Accounts → Google → Remove). • Factory reset (Settings → System → Reset → Erase All Data). • If you can’t erase due to the broken screen, keep it locked with a PIN.

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🔑 Why this matters • Repair Mode (Samsung) = hides personal stuff but keeps OS intact. • Erase All Content (Apple & other Androids) = safest if you want zero data risk. • If the repair shop is authorized, they often request you disable passcodes or give them the passcode temporarily so they can test after screen replacement — but only do that if you trust them. Though Assurant does not require you to give up your password.

Response to the owner:

If you actually read what I said above you wouldn't have wasted your time retyping what I said about Apple devices. If you're so concerned ask your employees why they refused me Service last week unless I gave them my password??? Refusing services due to not having passwords is not an ethical...

I took my phone for a screen replacement. Philip said it would take an hour and a half. I returned two and a quarter hours later to be told it would be ten more minutes. I happily took a walk. I came back to be told it would be another ten minutes as he was having trouble putting the phone back together. After twenty minutes I enquired after my phone to which Philip replied "just one more screw!" I had dropped my phone off at 10am. It was now nearly 1pm. Clearly Philip wasn't telling the truth! Eventually I told him I just wanted my phone back in whatever state it was in. He ignored my request and carried on saying "nearly done, ma'am". I informed him again that I wanted my property back and told him I would call the police if he didn't return it. I had missed three hours of work at this point and was very unhappy. Finally, he returned my phone, tipping 10+ miniscule screws into my bare hand and dropping a dissembled phone into the other. At no point did I swear or name call. I used two words - insufferable and hopeless - about the service. My husband went back to the store today to retrieve my SIM card, which Philip had failed to return, whereupon Philip regaled him with lies about how I had abused him, called him names, and yelled at him. Philip also fully and falsely disparaged me in front of other customers in the store. I never at any point abused the gentleman. In fact, I'd welcome the opportunity to view the video recording with him so he could point out exactly where I was abusive. Indeed, there were two other customers in the store who witnessed the whole, sorry episode who can vouch for me. Go literally ANYWHERE ELSE! They're incompetent...

If I could give them 10 stars I would. Here's my recent experience.

My dogs chewed my phone screen. I called them, and others. Their prices were the best by a SIGNIFICANT amount! Their time to fix was the best!

So I was excited (see exclamation points above) but as a 55 yo person I realize that most things in life are never as good as they seem.

I dropped the phone off on a Thursday and it was done by Tuesday -- screen ordered and put on. Of course they told me it would take longer (you were foiled by the post office! the one and only time it foiled anyone by being on time!) than it did so I had to pick it up sooner. Such a pain!!! (I hope no one is taking my sarcasm seriously, if you are...sigh.)

So. To recap, work done perfectly. Phone done fast. Price better than all other prices. The highest quote I got was $100+ more than they were. The quoted prices varied a lot but in all, CPR was the best.

And what do they do, other than take care of their customers? I was cutting it close because I didn't realize they had the phone done so I called and said I may be a few minutes late and they offered to stay so I could pick up my phone! Traffic gods smiled on me so I was there 4 minutes before closing.

This business should be your first, and only stop, when your dogs chew your phone.

EDIT: My dogs chewed my other phone last night. Now...in my defense I only went to fold laundry. The good thing is I know who to call when they open up at 10 am.

---Heidi...