Lusk Eye Specialists - Shreveport — Local services in Shreveport

Yesterday I had an appointment at Lusk Eye Center. My appointment was scheduled for 3:45pm and I arrived at 3:48pm. When I arrived I was checked in and few minutes later called up to pay for contact lens fitting and half of the cost of my lenses which totaled $567.00. I was given a piece of paper with some figures written on it. The figures were $235-my fitting fee including cost of solutions and cleaning kit. $900 pair of lenses which was different than price of $650 - $750 told me by Kendra over the phone. I became a little alarmed at the price difference so when I was called back I asked the young lady helping me if I could go straight back to the doctor to get clarity on the cost of the lenses. Dr. Sue Donald comes in the room and explains to me that the price given me was for minimum fit verses maximum fit. She said that I seemed to be intelligent and knowledgeable and that I can understand why the price could change due to the complications with the type of lenses I was getting. We proceed with the process to fit my lenses on my eyes. After a few failed attempts to get the right lens to fit properly we got a good fit I thought and moved on to my left eye. We put the lens on my left eye and she began to have me read letters on the screen ahead of me. I was having a difficult time with my left eye. Dr. Sue Donald pulled the machine away from me and looked at me with a very cold & calloused face and said she was not going to be able continue my fit. She said she would be doing me an injustice because this fit was rushed because she had a flight to catch and the young lady assisting her had a baby at home to get to. She said she could order the lenses but they wouldn't be right or I could just come back at another time that was convenient for me. She said they never should have scheduled me at 3:45pm anyway as if it were my fault! I sat in my chair stunned that this doctor would treat me this way. I had to take off from work to come to the appointment. My time was completely wasted and meant nothing to this doctor! She made me feel that my vision and need to see meant nothing to her. I was insignificant! Mind you, these lenses I couldn't get fit with anywhere else locally because most doctors don't fit them because of the amount of time it takes and what it costs them. This is why I was getting ready to pay her $1135 for these custom made lenses. Dr. Donald left the room with no apology as I sat in the chair in complete horror! I was so upset that I just began to cry. I asked the young lady was there another doctor that I could see? She said she would find out. She returned to tell me there was no other doctor. I had to wait until today to get my refund. I absolutely do not trust or recommend the services at...

Surgery worked great for my wife because they did what she asked. She asked for them to fix her distance vision in both eyes and it worked fine. I also told the lady that did the two initial screenings that I wanted my distance fixed in BOTH eyes. I also told Dr. James Lusk the same thing prior to the surgery. He insisted that he felt I would be “happier” leaving my left eye a “little“ near sighted and I would get used to the difference and not have to wear readers. Well, turns out he was WRONG! I had this surgery in late 2018 and I have struggled ever since, seeing somewhat clear in my right eye at times (the eye he fix my distance vision in). My left eye hasn’t seen anything beyond 5 feet clearly without glasses since I left their office. He said they could “touch it up” if I wasn’t happy. Well that sounded good until I realized that to touch my eye up they couldn’t do another easy lasik surgery they would need to SCRAPE the outer part of my eye off and it would have to grow back. That might have even been Feasible, but the dry eyes I was already dealing with before this nightmare, was made HORRIBLY worse from the lasik. From a little research I found out that “the touch up” he said they could do would make my dry eyes even worse (if that were possible). l had to go back to lenses because the difference between my two eyes is to great. I have a corrective prescription for my left eye and no prescription in my right. Unfortunately when the dry eyes that I’m still dealing with effects the clarity of the vision in my right eye and there is no prescription in the right lens to correct it, the one eye that’s supposed to work correctly doesn’t. As to the efforts of the Doctor to help my dry eyes all of them were unsuccessful. He would just examine me for a few minutes every few months and tell me I still had dry eyes and it would eventually go away. Well IT HASN’T. Anyway that’s not their problem now, it mine. My biggest pet peeve in all of this fiasco is the fact that the office for no reason gives you Dr. James Lusk phone number in case you need him. Well, good luck with that! I call him get his voicemail leave a desperate message and get nothing but an ashamed look at my next appointment. So the bottom line, I wasted $3600, HUNDREDS of dollars more in eye drops and medicine, after fighting blurry lopsided vision for over a year I went back to glasses. So the only thing this accomplished was making my dry eyes WORSE. If they want to correct your vision with “Monovision” beware! If they tell you in pre-screening that you have slightly dry...

I'm so humbled to have this opportunity to openly share my experiences at Lusk. Regardless to what others have said nuthin replaces having the experience for urself. I admit the few ppl I personally knew said they were pleased after goin there, however what the described was not even close to how I would've expressed it. Once it was a known I definitely needed cataract surgery on both eyes, what was told to me wasn't sufficient alone in giving me the confidence I needed. I get an appt date. Literally upon entering I was greeted by persons at the front desk. It's early in the morning so I didn't expect much from them other than to sign in and fill out paperwork. But no, I noticed their attitudes reflected wat they were doin was not just a Job, it was affirmation that I was indeed at The Right Place! From that point it only got Better. Everyone was organized, structured, calm and despite being very busy I still felt Everyone I came into contact with made me feel my issue was Personal to them! That was very important to me. Then Dr. Bryan was confident, not arrogant taking technical terms and explaining to me in day-to-day language leaving me without a doubt I would be just fine! I can't apologize for the length of my post only bcuz these r my True Feelings! I not only Strongly Recommend this place but if it at all possible, I wish ur experiences could be Above and Beyond mine...Thx to you Dr. Bryan and All the Staff @ Lusk Eye...