I couldn’t be more pleased with my experience at Sam’s Fine Jewelry! They went above and beyond to make the impossible happen, and I was able to get my finance the ring of her dreams. From start to finish, they were incredibly professional and knowledgeable. They catered to our needs and timelines every step of the way, making sure that we got exactly what we wanted within our budget.
Their customer service was top notch, listening intently to what I was looking for in terms of design and budget. Then they took it a step further by suggesting some additional options that fit perfectly within my parameters. The selection at Sam’s Fine Jewelry is unparalleled; they had an amazing variety of jewelry pieces ranging from classic styles to modern designs. On top of that, their prices are extremely competitive.
The staff at Sam's Fine Jewelry take great pride in their craftsmanship, paying attention to every detail no matter how small or insignificant it may seem. They provided me with a level of personalized care that you simply don't find everywhere else these days. No request or question was too much for them; they answered all of my questions quickly and accurately so that I could make an informed decision about which piece would best suit my finance's style.
At the end of the day, Sam’s Fine Jewelry delivered a one-of-a-kind product that exceeded our expectations in terms of quality and craftsmanship! We couldn't be happier with our purchase, and we will absolutely be returning here in the future for any other jewelry needs...
Read moreThe service , as far as being waited on, was good. But, the quality of their workmanship is not so good. Sam is a good jeweler. But, his jewelers that work under him are not and their work should be inspected much closer. If it had been inspected better than it was, I wouldn't have had the problems I had in the first place. I had 1 stone taken out and 2 more added. I was not asked if I wanted to keep the stone that was taken out.. I did not get a discount off the new stone either. They just kept it. I specifically asked for the stones to be put in a certain way. I paid a lot of money to order a particular stone and have it set in the ring how I asked and it was not. To make matters worse, I wore the ring 1 time and the new set almost fell out!! I was so mad , I put the ring up in my jewelry box and waited a year before I took it to ANOTHER jeweler and had it fixed the way it was supposed to be in the first place. I will not go in Sam's fine jewelry...
Read moreMy fiance and I first visited Sam's to get our engagement ring resized, and it came back beautiful and fit much better, and all of the staff were very friendly. Later on in the week I felt like my ring wasn't tight enough, and I ended up bending the band on accident. They were able to see me the next day and he reshaped and resized my ring for me in less than an hour! The ring came back in perfect condition and fit perfectly. He was also very informative about how/why the band bent and thoroughly explained the options for both the temporary and permanent fix. Overall, Sam's has excellent customer service, they do great work, and the store itself has a...
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