Hobby Lobby — Local services in Simpsonville

Every employee at this new Simpsonville Hobby Lobby was very friendly and courteous aside from the manager that was working the day I went in to return a toy my daughter bought with her birthday money. At first the cashier said to go find something else and she'd do an exchange. My daughter didn't find anything she liked so I went back and asked the cashier for a cash refund. A manager was called because it was a cash refund rather than back on a debit or credit card so needed approval. Despite the fact that we had the packaging and receipt for the Squishies toy which was $5.99 before tax this manager says to the cashier "we don't sell those here." The cashier said "she has a receipt" and I said "yes, you do sell them a few aisles over, I'll show you." and the cashier confirmed this. The manager then relented and said "I've never seen them before." She didn't apologize for her insinuation. I felt humiliated and embarrassed by her insinuating we were thieves trying to return something that "wasn't something they sell" especially since there were other customers in my line listening to this. Then afterwards this manager followed us around as if keep an eye on us. I suppose it could have been a coincidence she kept walking by us but highly doubt it. Maybe this new Hobby Lobby has had thieves trying to return things from other stores with a Hobby Lobby receipt? Was I being discriminated against for my looks? I was there with my four kids and was wearing jeans and a t-shirt, I'm older and have graying hair...did something about me cause her to think we were trying to return something that wasn't sold there and say such a thing when I had packaging and a receipt? Why would any customer in their right mind try to do such a thing especially with an inexpensive child's toy? I've never had such poor customer service from a manager. I didn't get her name or call to complain, maybe she was having a bad day, but in hindsight I wish I had asked her why she thought I was a thief so that she'd realize how much she upset me so that she hopefully wouldn't treat another customer that way, especially one with a receipt. I am trying not to let one manager turn me against this Hobby Lobby and that's why I...

I am giving this business a low rating because of the rudeness of one young male employee with two-toned short hair (blond top, dark underneath) working at the register when I visited. I needed 3 items to complete a project I had to finish before Wednesday. It was Monday night at 7:45 pm when I entered the store not realizing until I walked in that the store closed at 8 pm. Having worked retail myself for years, I was mindful of the time and wanted the employees at the register to know I would be quick so they could get out on time. As I walked in I said, "I know you're about to close. I promise I'll be fast so you can get out on time." As I quickly, walked / ran past the above described employee, I overheard him mock me to another employee saying, " Don't you just hate it when a customer comes in at closing time and says .... (insert my statement here)". I continued to the back, picked up all the items needed, checked out, and was back in my car pulling out of the parking lot at 8:03 pm. I would've been out earlier except there were a couple other customers checking out in front of me. I currently share a car with my husband so I did not have the luxury of putting off the trip to this Hobby Lobby until the next day. The young man mocking me could have given better customer service and helped himself get out quicker by asking me what I needed and if he could help me find it instead of mocking me. Fortunately, I knew where my items...

I had a disappointing experience at Hobby Lobby today that I wanted to share. I came in to do a price check because I had purchased $300+ of flowers and they went on sale the following day. I tried to be kind and apologized for the inconvenience of the larger return, and I asked the woman helping me how her day was going. Her response was, “It was going great up until now,” which immediately made me feel uncomfortable. She seemed frustrated and dismissive, and when she couldn’t immediately find one of the floral items on my receipt, she told me I hadn’t paid for it, even though I had the receipt in hand and brought the item in myself. She put it under the counter and told me it was not on the receipt therefor I did not pay for it. Even though I had brought the item in myself. It felt like she wasn’t really willing to look into the issue. Thankfully, a younger gentleman came over to help. He was incredibly kind, patient, and took the time to carefully check everything. Sure enough, he found the item on the receipt, just as I had explained. I really appreciated how respectful and helpful he was — he completely turned around what could have been an even more frustrating situation.

While I’m grateful for his assistance, I do hope the customer service experience overall can improve. It makes such a difference when customers are treated with patience and respect, especially when they’re trying to be...