Snoqualmie Valley Health - Hospital — Local services in Snoqualmie

The only reason there is 1 star is because Google reviews does not offer a 0 star option.

Our family deeply regrets transferring our mother to Snoqualmie Valley Hospital’s Swing Bed program. Our mother had been a completely independent and active 82-year-old woman before suffering pneumonia. Her medical course was long and complicated. When she arrived at Snoqualmie Valley Hospital (SVH), she was able to walk with a walker. It would take pages to describe all of the problems we experienced at SVH. Therefore, I’ll just bullet point some of the major problems we experienced:

1. Utter and complete lack of communication with the patient and the family. At no time did the any staff attempt to meet with our mother or our family to formally discuss what reasonable discharge goals would be. As a result, the rehab staff set her discharge goal as leaving the hospital walking with a walker –the same skill level she arrived with. When I asked for a care conference, the social workers delayed the scheduling of the care conference for more than a week. The social workers – all of them—act passive aggressive and were extraordinarily difficult to deal with (slow to return calls, set appointments without coordinating with us, etc).

2. The rehab director and social work appear to be practicing medicine without a license as they insisted on discharge dates that were sooner than doctor’s orders. The rehab staff and social workers told us twice they planned to discharge our mother on certain dates, before she had regained function. We appealed the early discharges twice through Medicare and won both appeals. In the end, rehab and social work continued to insist on early discharge despite the fact the doctor’s orders of discharge were for a later date. Our mother, a retired nurse, was so very upset about the behavior of staff she finally insisted on getting out of SVH. Now, we are having to re-admit her to another rehab facility for care.

3. The staff is polite, but they do not build relationships with their patients. As a result, our mother spent considerable time alone in her room when we weren’t there.

4. Our mother is a type II diabetic that is able to completely control her diabetes with diet. SVH does not offer a diabetic diet from the kitchen; they only offer a “heart healthy diet of 1500mg sodium and 45 grams of carbs.” We had several conversations with the staff dietician and the doctors about this problem as the excessive salt in her food was causing excessive weight gain. When our mother left the hospital, she immediately lost 9lbs. of fluid within the first 2 days – all caused by excessive salt in her diet. The salt in her diet and excessive fluid weight also masked the extreme weight loss our mother was experiencing and caused continued pleural effusions around her lungs – delaying her lung recovery.

5. Finally, the incompetence at SVH appears to flow from the very top. Upset about the problems with our mother’s care, we hired a physician advocate to work with staff and try to achieve some solutions. When that did not work, we asked for a meeting with the CEO. The CEO, nursing director and rehab director spoke to us on a telephone conference. There was absolutely no acknowledgment of the problems and no attempt to reach an amicable solution. The nursing director clearly did not know how her staff works as she told me my mother’s O2 levels were too high to get home O2. This is because her staff took vitals with the O2 on – and the director of nursing did not know how her staff took vitals. When we asked the rehab director why no feeding therapy for my mother he said her problems were caused by a hematoma leaning against her esophagus. Yet, her hematoma was in the bottom of her abdomen more than a foot away from her esophagus.

Again, we deeply regret choosing SVH swing bed program for our mother’s...

I never leave reviews for anything but my last experience at this ER has been bothering me. I went into this ER for a 2nd time about 4weeks ago. I moved to WA from TX in April and had been having severe constant pain under my ribcage and abdomen. I didn't have a primary doctor set up yet. My 1st time in they diagnosed me with diverticulitis and gave me antibiotics which did nothing. The pain got worse and while waiting over 4weeks to get in with a specialist, one day the pain was so much worse it scared me into leaving work early and going back to the ER. The female doctor on duty was rude, condescending and basically treated me like an idiot child (fairly short lady with short brown hair). I was literally chastised for coming in. She repeatedly harassed me for not calling my primary care physician instead of coming in to the ER even though I had explained I didn't have one established yet. I told her how bad my pain was but I lay there for 4hours with no pain meds since the staff couldn't seem to get an IV in my arm. When they finally managed it the doctor only allowed ibuprofen although I could tell the nurse disagreed. They sent me for a CT after about 5hrs of being there just to have the doctor roll her eyes at me that they didn't see any evidence of diverticulitis. It was HER colleague that had seen this on the previous scan my 1st time in but she treated me like I had somehow made it up. She again chastised me for coming in and vaguely apologized for the long wait for the scan but that they had alot of patients in who had "fallen". She gave orders to send me home with a urine filter in case it was a kidney stone, which I don't think she even tested for. She told me to go home and drink lots of fluid and take ibuprofen. So... I spent nearly 7hrs in the ER with severe pain and No pain relief to have a cold, unfeeling woman who clearly has lost all desire to actual help people speak down to me, not take me seriously and push me out the door with zero interest in figuring out what was wrong with me to tell me to go home drink a glass of water and take an advil. Here's some advice "doctor". You clearly have lost all sense of what once made you want to be a doctor so why don't you go do something else with your life where you won't do as much harm by belittling and dismissing people. Shame on you. I will never go back to this hospital. I have established care with Swedish and they make this doctor at SVH look ridiculous. They are doing everything they can to sort me out at Swedish and most importantly, they seem to...

At 12:43 AM on September 6th, 2021 I went to Snoqualmie Valley Hospital because I had stepped on something rusty in the garage and it broke skin. I was not necessarily hurting, my wound was not bleeding-but to be safe, I went in for a tetanus shot. The medical staff agreed that it would be wise to have a TDAP Booster. Before leaving, I was given instructions for logging into my Care Corner. It was not a simple task, creating this account. I had to call twice to finally gain access. It transferred my other records into the app. It seems like a good tool except for that my TDAP Booster was never recorded. I called 5 different times, talked to a nurse once, spoke with the receptionist and was given contact information to have it updated. I called the number, I wrote the message to request it be updated, I called again and the receptionist sent the message marked "urgent" from her email account so that maybe it would get a response. But no, it did not. My immunization for the TDAP has no record. I requested a print out of costs from my insurance so that I can thoroughly review the charges. From what I seen the last time I looked, insurance was charged around $1400. And possibly twice, but I will need to look into that (I may have read it incorrectly, I hope so). I notice one thing, there has been no problem with remembering to charge me for the TDAP. I had no idea it would be that expensive to get a tetanus shot. $1400 possibly over $2000 if the numbers were read correctly. Regardless of that, I'd like to help out future patients by suggesting staff training on how to treat patients that call in. And definitely the importance of recording immunizations. I had good care while I was there. Everyone was nice. But I need my record updated correctly please. The receptionist was nice but she could only do so much. I guess it's too much to ask the medical staff to be accountable for the services provided. It shouldn't be such a big favor to ask. Especially...