Greta's Bridal & Formalwear — Local services in South Bend

I recently went to Greta's because it was the closest shop to my house that had Alfred Angelo dresses (which I love) and I was specifically interested in the Disney collection. Since I was looking for specific dresses I gave them the style numbers over the phone to make sure they had them and they told me yes they had all of them but when I got there they actually only had two of the five I wanted to try on (I would have never driven over an hour to go there if I had known that) I made an appointment which had to be on a Saturday afternoon because I go to school full time and live over an hour away but when I requested a Saturday appointment Greta kept trying to bully me into coming in during the week even going so far as to say "You can skip a day of school...everyone does" (I go to an accelerated tech school so missing just one day IS a big deal). I arrived for my appointment 10 minutes early with my mother and my disabled grandmother but the shop was so packed we didnt know where to go, we tucked ourselves out of the way as best we could near the front desk...sales people kept rushing past us no one ever greeting us and at one point Greta pushed past me to get behind the desk instead of just asking me to step out of the way and never asked if she could help me or why I was even standing there. We waited for over a half hour and made several attempts to get the attention of anyone who worked there...eventually I began saying to my mother rather loudly that we should just leave that it wasnt worth our time and then Greta came over and snapped at me to be quiet and wait my turn that someone would be with me shortly and that I should have made an appointment. I replied kindly that I DID in fact have an appointment and she just brushed me off. Finally this timied little girl came over and said she would take us back to a room....on the way there she confessed to us that this was her second day working in the shop (poor thing). She did her best to help us but she had ABSOLUTELY NO idea what she was doing (and no one ever came in to check and see if she was okay)...every dress I tried on she didnt bother to zip or lace she just stood behind me and held it shut (no clips or anything)! Someone else on here said that the staff starting shutting off the lights before closing while they were still trying on dresses...it happened to me too! The whole place was poorly lit and rather dingy and shabby looking and the staff was completely absent minded and Greta was really rude! I left with nothing but a bad impression...I ended up getting the dress that I went to Greta's to try on in the first place at another shop (I paid a little more for it but I didnt care because I was never going back to Greta's again!). If you can help it avoid this shop at all costs it really isnt...

We came here looking for the first time for my sisters wedding dress. It was the first time she was trying on dresses and it was awful. My mother in law asked if we could start looking around and see what kinda of dresses my sister was even looking at. Greta was incredibly rude and dismissive to us as the “ friends “ of the bride. After she measured the bride she took us back to the dresses “ in her budget” and her size. After about three minutes she comes back in and starts telling us that the dresses we are looking at are no in her size or budget. She then takes us back to a room and makes us sit down, and takes the bride out on her own. She then insults my mother in law and called her rude. After looking around with my sister for a bit she starts bringing in dresses that aren’t ones the bride would have picked had Greta not pulled them out and said pick from these six. She addressed my mother in law as “ the shopper of the group” and informed her that we wouldn’t be trying on 20-30 dresses. Once the bride started trying on dresses Greta started getting more and more pushy. She seemed to be annoyed that we as a group didn’t rely on her input for every dress. She didn’t like that the bride didn’t want her help getting dressed. After the first two dresses Greta started coming in with more and more dresses, ones way out of the brides budget, and way to small or big. She got mad when the bride didn’t even want to try on some of the ones she brought in, and interrogated her as to why she didn’t like them. As we were trying to leave she kept talking about politics and bashing on David’s bridal for multiple stores having gone bankrupt. Yet she failed to mention she herself was also going out of business. The whole store where the dresses are stored is dark and musty. The dressing room she put us in was hot, and the curtain kept opening as the bride was dressing. She kept trying to open the curtain to “ assist” the bride even after she expressed it made her uncomfortable to be undressed in front of people. The walls and callings had holes in them, and the place smelled like cat pee. The whole time we were there it felt like we had gotten sent to the principals office. I would NEVER suggest this bridal shop to anyone. She kept mentioning how all her employees where sick and acted mad that they were ill. I am not surprised this place is going...

I went to Greta's for wedding dress shopping and had a very disappointing experience.

From the moment I arrived the ladies helping to style me wanted to dress me in gowns that I explicitly told them I was not interested in or looking for. I told and showed pictures of what I did/did not want but one of them kept saying that she wanted to dress me up in one that was the opposite of what I described I wanted just because it was her favorite... felt as though my input was not respected from the start. I felt as though the dress selection was overwhelmingly large and expansive yet had very very little diversity in dress style. Almost all of the gowns looked like they were the thing in the 2000s and 2010s and several of their dresses on display were described to me as "not order-able".

The fitting room space had curtains that constantly blew open giving very little privacy, they did not clip any of the dresses I tried on despite it being common practice at other salons. Instead they shoved a pillow cushion in the back that I would think is quite unsanitary and also didn't have the same affect as a clip would. Couldn't tell what the dresses would have looked like even if they did fit.

There was no mirror behind the changing curtain so I had to walk out in front of my entire group to see how much I did not like the dresses and how bad I felt in them and how little I felt they represented me. There were several dresses that I put on and didn't even like when I was looking down without a mirror, or on the hanger, and the stylist tried to insist that I still go out to show everyone. I felt terrible. Cried when the ladies left the room to get me more dresses. After someone in my group went to politely tell the ladies I did not want to continue, they still insisted that I tried on more dresses as we were ready to walk out the door.

These ladies were very pushy and not very welcoming at all. Greta was rude to her coworker as well for missing work from being in the hospital (as if that is her fault... or our business). Just wanted to sell a dress to me and convince me they were FAR better than other salons. This bridal shop was the opposite experience of the other shops I’ve been to. I don't normally leave reviews like this for places but this appointment absolutely sucked the joy out of me. No bride should cry negative tears in a...