Music Go Round Bradenton — Local services in South Bradenton

On my first visit to this store, I found the staff to be friendly, and I was impressed by the number of guitars they had in stock. I was even more impressed by the prices. On my second visit, I purchased an acoustic guitar. It sounded great in the store, and had a great feel. After playing it for an hour or so at home, I detected a buzz on the seventh fret on the high E string. No big deal, it's happened to me before; I knew the neck needed an adjustment. After another 45 minute drive back to the store the next day, one of the techs hooked it up. Great! Problem solved. However, a few days later the exact same problem occurred, now I have a concern.

When I took it back to the store the second time, they were nowhere near as friendly as before. When a different tech worked on it he told me he wasn't able to make the problem completely go away and told me not to "strum it too hard" when I played it. When I said I wasn't happy with the guitar because it was defective and wanted to exchange it for a different guitar he told me that my guitar was two days outside of the seven day return period and I'd have to trade it in for half of what I paid for it in order to get another guitar. It bothered me that they were willing to send me out of the store with a defective, recently purchased guitar. But it didn't bother them, like, at all.

That's when I found out they sell "B-stock" guitars. I didn't see that on the attached information/price tags, but they told me it was printed inside of the guitar. I looked inside and the words "Nearly Perfect" were printed discreetly on the inside of the guitar. Had I known that before, I wouldn't have touched it.

I initially told them about the problem with the guitar well before the exchange period expired. On my second visit, after the tech told me he couldn't repair it, I just wanted to exchange it, I didn't want a refund. But because I was two days outside of a seven day return window they were only willing to give me HALF of what I paid for it in order to get a new instrument.

I initially liked the store and the prices, and I saw a few more guitars I had planned on buying next month, but since they don't believe in customer satisfaction, (or maybe they don't value 'certain' customers), I won't be going back to that store again.

ADDENDEUM: Thank you for your response, and your offer to make this right. The only reason I didn't speak to a manager before leaving was because your tech was so adamant about not exchanging the defective guitar without me having to pay a premium. If he told you that he had made such an offer, he was not being truthful with you. My wife was with me for the entire ordeal and at no time did she hear such an offer either. He had no issue with sending me out of the store with a defective guitar.

As for returning to the store, I appreciate your offer but I'm not going back to your store again. I've already taken the guitar to another store and paid a fee for a...

I’ve been trying to make the switch from acoustic to electric guitar and had my eye on a used Ibanez at this store. I stopped by a couple of times to check it out and ask questions about which amp to use, etc. The guy I spoke with last time was really helpful and polite and broke everything down for me so I could research it more, which made me feel more confident as a beginner.

This evening, I came back with cash in hand, ready to buy the guitar. A different person was working. He didn’t greet me or my wife when we walked in. I had some questions about a hole from an old strap button screw and a sticky knob. I explained that I was new to electric guitars and needed a little help. He didn’t seem interested in helping and just said it was probably dust. He also told me that fixing the hole would cost more than the guitar was worth. When I asked if he could throw in a used strap or gig bag to get me started, he said he didn’t have any and loudly told me he couldn’t just give things away for free.

He also made it very clear that if I bought it and there was a problem, I was out of luck because there were no refunds. He didn’t even know if the guitar had been checked out or set up. He didn’t offer to check it for me or help me check it.

It might have been a cheap guitar, but it was important to me as a beginner. I had every intention of coming back later to buy something nicer once I got comfortable and learned what I wanted. After how I was treated, I will not be coming back...

I bought a brand new student violin a few weeks ago. The store and staff seemed fine at the time of purchase. Preparing my daughter to start violin lessons today, I took the violin out of storage for the first time. I found that the handle was cracked (to the sellers credit, it is in a way that could have been missed by the seller). Also, the tuning pegs were very loose and don’t hold the strings taught for very long. I called the store this afternoon to discuss my options and immediately the woman (owner I believe) became defensive of her products and tried to give me many reasons of how this couldn’t be her fault. I just wanted to exchange it for another higher quality violin-I wasn’t upset at all. After she twice accused my daughter of dropping it and saying she “has no idea where its been”, rambling about their return policy being 7 days she said I had no options there because the damage that my daughter caused might make the item unsellable. What poor business etiquette. She chose to defend the sale of a $109 violin rather than her reputation and all future sales of a very musically inclined family with 4 kids. From the other comments I read it seems this store doesn't have sales that can sustain it and they're attitude is to get money right now, rather than create a lucrative business...