Elite Sub-Zero Appliance Repair — Local services in South Brunswick

Pros: Prompt responses and it was easy to setup an appointment Nice enough people Cons: Poor communications skills Didn't clean up their workspace Didn't solve root cause

Long form: I called Elite Sub-Zero Appliance Repair on Monday, and had an appointment for Wednesday, which was pleasantly surprising. I had called them regarding blockage in my dishwasher. However, it went downhill quickly after the appointment started.

Firstly, the technicians they sent over were nice enough. The language barrier made it difficult to communicate the dishwasher issue clearly. After pulling the dishwasher out and getting water everywhere, they told me the issue was the garbage disposal. They didn't investigate further, and made a poor effort to clean up the watery mess that they had made.

The outcome surprised me, as I had called an appliance repair shop with a problem: "my dishwasher is backed up and I'd like to fix the issue in order to use the dishwasher," and I expected them to fix the issue as long as it was related to an appliance. Instead I was told they wouldn't (or couldn't, the language barrier made it difficult to determine which) help me. So at the end of the day, I was $220 short and had a mess to clean up. I was told the charge was for cleaning the dishwasher's water pump, however the exact symptoms remain.

Additionally, my receipts show that the company was APL Appliance not Elite Sub-Zero, not sure if they're subcontracting work out. Regardless, I advise avoiding them.

edit: to the business owner who replied below. I called the number that's listed to your business, made an appointment with your staff. I'm sharing my experience with your business with others so they not to...

I scheduled an appointment in a 2-5pm time slot. I started calling them at 4pm when noone showed up or called to let me know someone was on the way. I called and spoke with someone at 4:30, 5, 5:30, and 6:30 - despite reassurances that I was on the schedule, noone ever showed up and they couldn't get a call back or locate their technician. They stated they would call me back and never did. An unreliable and...

Scheduling is easy because they use a answering service. However showing up is another story. Gave me a 2 hour window to wait for technician. Took half a day off from work but nobody called nor showed up. Called their answering service again & was told technician were running late & do not know what time he can be here. I hung up & called someone else. Do not use unreliable business like these. There are plenty good...