Walgreens — Local services in Southbury

Something is very wrong at this Walgreens Pharmacy. It started back in October 2023 when they purchased out Woodbury Drug and Reliant Pharmacy customers. All of a sudden Walgreen's pharmacy can't handle anything. If your doctor sends over an RX it won't be ready for 48 hours.

Forget emergency meds such as antibiotics, you will wait for them. If you try to phone them, you will be on hold for at least 30 minutes, the recording will say over and over that there are 3 people ahead of you. Their online area for the pharmacy is messed up too, I can't get my profile to show my list of meds or if anything is waiting for me. Calling to get it resolved twice was worthless.

The drive-through is a joke, nothing is ever ready and you are told to come back in 30 minutes, you get there in 45 minutes and they say they need 10 more minutes. ONE BIG MESS AT THIS PLACE!

Had to go to Urgent Care in Southbury and told them to send the RX to CVS as I knew it wouldn't be ready if sent to Walgreens. I received a text from CVS in about 5 minutes to tell me my RX was in progress and the exact time it would be ready. It asked if I needed it sooner, I clicked yes, and it was ready in about 15 minutes to be picked up.

Routine meds that you can call in several days ahead of time for a refill are OK at Walgreens. But any new RX or something you need on time never is. Wish we had a new independent drugstore in our area. Walgreens management needs to know what is going on at this...

My doctor prescribed a medication and sent the script to Walgreens on a Monday afternoon. I called Walgreens Tuesday morning for status and a recording stated that they were working on my prescription. I called again Tuesday evening and I was told that the system kicked my prescription out because I don’t have insurance. The pharmacy wasn’t sure that I could pay for the medicine so they were waiting to process. I assured the person on the phone that I would pay and I would also get a coupon from good Rx or single care. Wednesday morning I went to pick up my prescription and once again I was told that the prescription wasn’t ready because I don’t have insurance. They would have it ready in 20 minutes. After 25 minutes of waiting I asked how much longer it would be. They had created the label but it would still be a little bit before they could fill my prescription. Is this how all people without insurance are treated? Why didn’t the pharmacy reach out to me? They had 2...

The pharmacy is quite nice, always helpful and responsive!

The store on the other hand could not be more of a polar opposite led by the most rude manager, whom I question HOW he has a job there, based upon his people skills, or lack thereof.

Steve projects an attitude that he is doing you a favor to take your money. His unresponsive nature, his dilatory tactics, and overall sloth are quite unparalleled in any retail establishment. Honestly, with CVS down the street, why patronize Walgreens at all?

If the pharmacy didn’t so excel at what they do, the answer is straightforward. Don’t patronize rude establishments staffed by individuals who obviously hate their job and make it a point to spread their disdain to patrons.

For me to take the time out to write this, the “manager” Steve has impressed me as being the lowest of the employee barrel. Avoid...