Best Plumbing & Heating LLC — Local services in Sparks

The quote that I received was rather high. It's understandable seeing that they didn't want to under shoot the job. I needed an old 3 handle hot/cold setup changed to a single handle action. I tore down the wall of tile to make everything accessible (I'm redoing the tile anyhow) I had the plumber(s) come and literally took an hour. I saved a huge amount of time by doing the demolition myself. I was happy with the amount of time they were in and out. From what I see it looks good, I have yet to get any tile work done, so I can't really gauge the functionality. However here is where I'm lost. I apparently got charged for 3 hours, when mind you it was an hour maybe, maybe an hour and 10 min. I got charged for their drive time, that wasn't in the quote. I got charged for the time it took them to get the part I needed, that wasn't in the quote. What was in the quote was hours to complete the job and parts. That's usually what you're paying for. When I go to dinner, I don't pay a fee for someone slaughtering my cow do I? That's completely bogus, I'm not...

Yes yes yes hire this company. Kathleen in office is great. Owner Joe is great. Techs were great. Very responsive. Very quick. Timely. Very informative. They saved me thousands and saved me time and hassle diagnosing differently then another company that I was trying to hire did (they weren't calling me back to return). This is how I know everything happens for a reason. I am thankful for this company and will definitely be using them for my remodel and any other plumbing needs I may have. I am so happy to have hot water after 2 days and with a 6yr old and elderly father that I wish I could just hug everyone at this company! Customer service is lacking in so many ways with contractors these days... not with Best Plumbing!!! You are in good hands.

UPDATE: just make sure you get clarification on hourly rate because they ended up charging me a 2nd guy in which I was not advised of when I asked about the rates and when I got a quote. So bill ended up being double what I...

Can I give 10 stars?! I was referred to Best by my favorite HVAC company, and I'm glad I was. I had a pretty significant job - replumbing my 1957 home, removing all the heavily rusted galvanized pipe and replacing with aquapex. I expected to pay a lot for this job, especially based on the quotes I got from the big companies with the billboards you see all the time (over $18,000). Best's quote was less than half for MORE work, AND my water was restored every night so I didn't have to check into a hotellike the other guys recommended. The entire job took only 3.5 days (the other guys quoted 5 days), and the team was on time at my house every morning. They had a lot of recommendations to correct some handy homeowner work that's been done over the years by prior owners, and we will be starting that in the spring. I will not only always use Best, but I will recommend them to all my clients! Thank you, Best Heating...