BodyFuel Fitness — Local services in Sparks

Beware of this unethical place! My husband and I had a 14 month contract and apparently, the contract “automatically renews” after that time. We were well beyond our 14 month term and notified Bodyfuel that my husband was going to be relocated out of state as it says in our contract. Then because we moved, we canceled our credit card. After we moved, we got a bill for over $300 of fees and late fees. We called them and told them that per our contract, we notified the gym that we moved. They said that there was another part of our contract that says we still have to send a certified letter to their parent company. Even more frustrating, they still charged us for the extra 30 days when they were fully aware that we are living in a different state across the country and would obviously not have access to the last month of the gym. We ended up paying ALL of the fees ONLY because we didn’t want some slum gym ruining our good credit score. It was a nightmare.

For those of you who have a contract and would like to get out of it, here is exactly what you need to do:

1.) Make sure that your contract date is up. If you are trying to cancel well before your contract date, you’ll either end up paying a lot of cancelation fees OR they will just flat out deny you and make you pay the entire term of your contract.

2.) If you owe any money on your account, call Bodyfuel Fitness Member Services. Their phone number should be on your bills/contact. Pay (or dispute) any charges. MAKE SURE YOU GET A CONFIRMATION NUMBER OF YOUR PAYMENT TO WRITE IN YOUR CERTIFIED LETTER.

3.) Send a CERTIFIED LETTER to the Bodyfuel Fitness Member Services in Webster, TX. Include the following: -Your name -Your Membership ID Number (found on the top of your contract) -The confirmation number that your account has been paid up -Say, “This letter serves as my formal 30 day notice of my intent to cancel my gym membership with your company.” It's a pain in the rear to have to pay for a certified letter, but they require it because it's the only way they are held liable that they actually received your letter. Shady, right?

4.) Be prepared to pay the last month dues AFTER you’ve sent the certified letter. Even more frusterting, We just got billed an addtional $40 for the yearly "Membership Fees." Theses people are unbelievably disgusting in their business practices.

5.) Inform your friends, family, neighbors, coworkers, teachers, postman, dog walker, grocery store bagger, bank teller, (you get the point) about your experience and be sure to...

I am really sad to have to write this review, but I think it is absolutely necessary. I canceled my membership back in January, as I needed a gym that was closer to where I lived. I had to pay an additional $60 when canceling, as I was breaking my contract. I signed all of the necessary papers, and I fully believed my membership was canceled. I started receiving charges two months later, and as soon as I noticed, I called. Due to covid, the gym was shut down, and I couldn't get through. Once the gym opened again, I called and was told the manager would return my call. That didn't happen. I called another two times, and still, the manager did not call. Finally, I sent an email explaining my frustration, and someone named John responded saying I never canceled my membership. As I didn't save my cancellation papers, I had to prove I canceled by sending in my bank statements. He finally agreed that I had canceled, but as I "didn't call earlier", he didn't think he could refund me for the additional membership charges. I explained that I had called previously, so he said he would look into it, and he would get back to me. This conversation happened in October, and I followed up in November, and I have still not received a response from John. This has been such an awful and unprofessional experience, and at this point, I am just so over it. I feel as though I have done everything I could to make this a smooth process, and I have just been treated poorly and ignored. I will follow up with John again, but at this point, I know I will be ignored. I have never written a poor review for any company before, but I think it is extremely important to make others aware of how this gym operates. If you need to cancel for any reason, double-check that your membership has actually been canceled. And, keep the cancellation papers or payment confirmation. If you don't, your membership most likely will not be canceled, you most likely will not be refunded, and the manager will not follow up with you. This is obviously not the first time this has happened, as there are plenty of other reviews where people have had similar experiences. If you want to support this gym, go for it, but keep this review in mind if you decide to cancel. I hope the management at Body Fuel will treat its members and customers better...

UPDATE: The following review still holds true, but I do want to mention after this review was posted which was after my phone call with management where they very clearly and confidently told me I would not be getting a refund…surprise, surprise they refunded my annual fee, along with mine and my wife’s monthly charges. Funny how that works.

If I could give zero stars, I would.

Let me preface this by saying my wife left an honest, detailed review of this gym outlining serious issues with cleanliness, broken equipment, and overall poor management. Rather than take accountability and attempt to resolve those problems, the owner decided to retaliate by TERMINATING her membership. Yes she paid her membership dues just days prior, and instead of addressing concerns like a professional business should, they kicked her out for daring to tell the truth.

Here’s where it gets even more laughable when I called to cancel MY membership, which they conveniently just charged $75 for on June 2nd, I was told I had to give 30 days notice to cancel. Let me say that again: THEY can terminate a paid membership with no warning because they didn’t like a review, but I can’t cancel mine without 30 days notice. Make that make sense.

The place is a mess outdated, broken equipment, sweat stains left untouched, weights scattered everywhere, and an elitist clique mentality from some trainers who seem to think they own the place. God forbid you use a bench they might need 10 minutes from now they’ll make sure you know you’re not welcome unless you’re in the inner circle.

This gym thrives on low prices and location convenience, but beyond that, it’s a breeding ground for mismanagement, poor hygiene, damaged gear, and retaliatory business practices. If you value your time, your health, or basic decency, take your money elsewhere.

You can always judge a gym or any business not by how perfect they are, but by how they handle feedback. This place just proved exactly...