T & W Appliance — Local services in Spearfish

Outstanding customer service. Left a message after hours and they called me back at their first chance. Left a part in Spearfish for a dryer and I was able to get things fixed and running by the end of the next day (on a Weekend). Even gave me some great pointers for putting things back together. This is what true customer service is. In comparison, I had called a different, major appliance place in Spearfish at 5:30 (they closed at 6) and was told they were closing up and basically couldn't help me. No interest in even really trying. Thank you T&W! I will use you exclusively from now on....

T&W appliance is top notch. Terry and his son Jeff are knowledgeable, experienced, and professional. We had a leaking refrigerator and called a handful of other local repair businesses and didn't receive any calls back. We called T&W on Thursday and Terry answered right away. He told us they couldn't come out until Monday, but to our relief he came out on Saturday to diagnose the issue. Terry said they should have the part by Wednesday. Again, they exceeded expectations and Jeff came out two days early on Monday evening and replaced the cracked valve. 11/10 I...

Great and friendly son and father team. Extremely knowledgeable and breadth of experience. Focused and attention to detail. They don’t charge an arm and a leg. Had a Whirlpool fridge issue with the heating coil/fan that was actually caused by us. They remediated the problem with great care and respectfully explained how to prevent in the future. Will definitely be calling again for any future...