Fishermen's Factory Outlet — Local services in Spirit Lake

Went to FFO on Friday, Feb 2nd..great store! Yes you have to look though racks and bins for the deals on rods, reels, tackle and accessories but when you find the deals I found the time spent looking is total worth it! The staff is awesome, especially the lady (I never did get her name) that helped me. She took the time to listen to what I was looking for and go to the back to look to see if they had it and they did! They actually had two of the rods I was looking for in the back and I bought them both at a great savings! I never felt like I was a hassle to her and she walked and talked with me around the store! Amazing customer service..thank you so much! If I could give a 10 star rating I would! The store and staff were totally worth the 2 1/2 hour ride and I will be back and probably shop online too! Thanks again FFO for a...

Spent a lot of money in there and everything I bought had issues. From them spooling line on backwards to parts being left out of the ice shack I bought and its poor assembly. I had to return to the store 4 times to get everything right [I live over an hour away] when I asked the manager if he could do anything for me he responded to me "not at this point" then turned around and left. Every encounter was good until the one with the manager everyone took care of me well except for him. Think his name might have been John. Needless to say thanks to him I will no longer be shopping there. I'll spend the extra couple bucks to get equipment down the road. Would be 1 star if not for the other employee's showing good...

I've been shopping at this outlet for years, never had an issue. Today, I went in to buy my buddy a cat fish rig. The sign on the wall clearly stated Tiger Combo's, $10.00, Limit 5 per day. When I went to purchase it, it rang up $16.05. I asked about it and all I was told was the sign was wrong. The manager told me that himself. Watch what you purchase at this store, it is my opinion they are putting sale signs up to get you to grab it then upcharge you hoping you don't catch it. Normally, if there a sale sign up above a product, the store honors that price, not this store. I get it, it's only $5, that's not the point, the point is they aren't honoring the prices...