Please note, this review is not based on the food, because we actually never received it. Maybe it’s the most spectacular food in the region? That’s how bad the service was. We arrived to 3/4 full restaurant (can’t imagine full capacity) with kind of a cool vibe spilling into the bowling alley, so we thought, “hey maybe we can get our food in a timely manner and get on with our day!”. That was not the case.
We ordered coffee and put in our food order and waited. Then we waited some more, not once being able to make eye contact with wait staff. Even if the food was taking awhile, we would expect to at least have full cups of coffee. But no, I even had to walk over to the wait station and fill my own cup. After an hour and a half of waiting we asked the status of our food - “15 more minutes”. That was when I left a few bucks for the coffee and we walked out, hangry. I am mostly mad at myself for waiting this long and paying...
Read morePlease take chislic off the menu. The chunks of meat were still still refrigerator cold in the middle when ordered medium rare, and not even properly browned on the outside... If you can't do it properly (let alone safely), take it off. Also barely seasoned if at all.
Please warn parties larger than 4 people about the potential delay and splitting of bringing food to the table. You have to under-promise and over-deliver on stuff like that. 10+ minutes between first half of the table getting their plates compared to the last half gets frustrating when seeing other tables served in the interim.
Consider fewer tables given how tiny the kitchen is and how slammed you all were.
Waitstaff and front desk lady were all nice. It's not a people problem. Just need to adjust a few things to make the experience more predictable and positive for guests, particularly tourists who might not be used to your setup...
Read moreThis is a very reasonably priced breakfast place. The menu is not huge, and the eggs and potatoes were slightly under seasoned. Our of the two waitresses working there, ours was the unfriendly one. I think this was the first unfriendly person I have met in the entire state of Iowa. The sausage and bacon were good, and my kids scarfed down the pancakes and cinnamon roll. I felt bad for a couple that had been seated before us. They were not waited on to get their orders before our order was taken. When they brought it to our waitresses attention, she snapped at them that she didn't seat them and would be back in a minute to take their order. The food came out quick after we ordered it, but I had to walk to the register to ask to pay for the meal. They do give a discount if...
Read more