Northwest Seed & Pet — Local services in Spokane

If I could give this location less than one star I absolutely would, and I am honestly in shock that this store is still allowed to have and sell live animals. I am unsure how many reviews may not have been posted or are inaccessible, but the oldest I have found calling out the horrible conditions animals are kept in and lack of interest in their wellfare was from 14 years ago. I found a response to another such review from 9 months ago and I have no doubt there are others, where excuses were given to try and paint that customer's observations as misunderstandings, assumptions, or delusions. However, that response was laughable at best given the outright lies proven by the evidence tracked in continuous reviews calling out these issues over more than a decade. Such claims as "we take great care to ensure the health and safety of all our animals, and no pathogens have spread in our store" when customers have shared and documented cases of diseased animals being sold with anything from bacterial infections to Parvovirus to parasite infestations. Another line stated "... we are continuously improving and updating every area especially the pet and fish sections as funds allow" yet animals who have been owned by the store's own admission upwards of five, ten, even twenty years, are still housed in unsuitable enclosures that border on abuse. As for their unsubstantiated statement that "our rabbits and poultry recieve proper care and we will review their enclosures to address any issues" our visit, nine months later than that statement was made, still clearly showed neglectfully small enclosures, highly stressed animals, and dangerously close proximity between species capable of transmitting diseases and/or parasites across their gap in species and in some cases potentially to humans as well.

If the care of these animals was of a level of concern anywhere close to what they claim or was even minimally appropriate, such conditions continuing to be present 9 months later, much less 14+ YEARS later, would be reason enough to have completely overhauled their business model or shut their doors to focus on ending the neglect and borderline abuse of these animals.

There is no excuse or platitude that can counter over a decade of published evidence that this has already gone on far too long for any future plans to redeem...

My money or time will never go to this store again. I would give it 0 stars if I could. After returning to the states my husband and I decided to buy a puppy for us and our little girl. The store smelled horrible but we proceeded to the pets area and found the sweetest female chihuahua. We held her to see how she reacted with us. The moment we put her back in the cage she started yelping horribly. We purchased her for $400 that was suppose to have a heath guarantee. The first few days with her was wonderful until the third morning when she wouldn't move. I took her in to the only open emergency vet that had space for her and she tested positive for Parvo. He asked if we had her first shots and I explained where we got her and that our papers said she had all her first shots. The vet sadly said that they had a lot of problems with this store and have had to put down 12 animals from there in just that year. Based on her condition level she had a 20% chance to survive. I caled Northwest Seed and Pet and first the manager got angry with me that I didn't go to their specific vet (which was closed) and should of waited till the next day. Then told me if I wanted to bring her in and wait to exchange with any other dog of the same amount we could do that. I asked what would happen to the dog we had now and he said "We'll I have no idea hopefully she'll make it but I'm not God." I was shocked. I let him have it after that and told him that we would keep her but they were going to pay all the medical costs. When I went in with the paper work to get the refund for the medical bills he noticed I was military and then said he would take a 10% discount off his cost because being military we normally get that discount and hes only paying that. For a week me and my husband took shifts staying up with her during the night to force feed her water every hour to stay hydrated (per the vets instructions). It was a horrible but our little girl survived and we changed her name to Faith. I will never support this store or...

Updated: I've been back a few times and maybe I went in on a bad day, but things seem to have improved, I apreciate your response. In the parrot cages I saw only bowls of seeds, hence my assumptions.

I've been able to read more of the signs up in the store, about where is okay and not okay to touch a parrot, and the minimum requirements for beta fish and very much appreciate these, many pet stores I've been to in the past simply don't care and sometimes encourage the mistreatment.

I've changed my rating to reflect this, I appreciate the effort to give these animals good homes.

Never been in here before yesterday, as someone who studies proper habitation for a variety of animals, I was pretty appalled at the conditions their animals were in. Their macaw Ruby was barbering her feathers, and it's likely because it's stressful living in a store with strangers and noises around constantly, and their parrots are on an all seed diet (Parrots have a specialized diet and there are a variety of types of pellets and fresh foods they require, all seed diets lead to slow painful deaths). There was a resident conure named Kiwi who was less than a year old, but the enclosure set up for them was much older. How many little conures have died in that cage and simply been replaced?

There was a python in too-small a tank, the rabbits were terrified and had no hide in their cage, a lot of the poultry seemed listless and unwell, and when i informed an employee of a tortoise who'd flipped onto their back, watching them struggling to flip back over (Id have reached in myself to help but couldn't with the way the tank opened), we were told that this tortoise does this 20 times a day, meaning, again, inadiquate housing.

Really horrifying practices here, very ready for pathogens to spread. I'd be happy to help assist in improving the husbandry of these animals but from what I've seen there's no actual care for the animals when profit is involved. I've seen pet stores do it well, this was not...