Williams Heating & Air — Local services in Steeleville

The incompetence starts with the owner and from there it's only chaos. Do not schedule your service here! We have tried to do business with them but the owner changes your appointment time without notice, sent his repairman to the wrong town, then the repairman was instructed to collect money for last years repair for a service for yet a third person. When that repair FAILED 5 DAYS LATER we call again to schedule. When the servicemen arrived our ac is frozen so we are told someone would return that day at 4. At 430 I call and talk to the owner and am informed they wont be able to return till 9am the following day but he will be here himself. So here we are at today , 1030am and again I'm calling. Only now I'm told the owner had to go to St. Louis for a part. Marty apologized and said Terry should have called. When I push to find out when someone would arrive Marty said he would have Terry call back. Then I asked for the owner and was told Terry is the owner! The first thing I do is call another company for service and they say they will arrive this afternoon. After 11am I again call William's asking what's going on and talk to the owner who now says he's not coming out.

Stay away from William's! The incompetence starts with the owner and from there...

Ray came out to do a quick, simple check and cleaning on our AC which turned in to a larger job than expected. This was due to some unexpected issues which was going to take a lot longer than the time that was scheduled. Ray could have just done what was scheduled just to get me by, but, as always, Williams Heating and Air stepped up to the plate and took the additional time to take care of it then instead of having to schedule another day. Ray was very conscientious of his work and actually came and found me to show me the issues with the system and took the time to explain everything. Terry also came out to gather information to give me a quote on a new system. He is very professional and does not do any pressure sales pitch. He gave information about the options of the systems they install and basically said if I decide to have them install a system, let him know. I have used Williams Heating and Air for many years and have never been let down. They are always prompt, professional,...

We needed to find a company that would evaluate our heating system and advise us on adding AC. We calledWilliams Heating & Air. Terry N. came and explained how out dated our heating system is and knew we wanted to add on AC. He helped plan out the different possibilities and which system would fill our needs. Well we now have a brand new heating system and a cooling system in place just in time for this weeks heat wave! It is soooo great! Terry and his team were great! They dismantled the old and installed the new in 2 1/2 days! A superb job well done! Great team work! We are so grateful for Terry's input and advice. Thank you Williams...