DICK'S Sporting Goods — Local services in Sterling Heights

Unfortunately, this afternoon my family and I did not have a great experience at Dick's. We normally have no problem; however, today was terrible. To start, my four year old son needed to go to the restroom. We rushed in to the women's bathroom and I noticed that there was a puddle on the floor so we walked over it carefully. My son carefully used the toilet and the second I opened the door he face planted in the puddle. He was completely soaked and crying saying his hand hurt. I washed his hands, while he was still crying and found an employee half way across the store. When I told the man that my son had just slipped in the bathroom and he was soaked and crying the man simply said, "Ok, I'll take care of it." He didn't ask of my son was ok or anything. I was very disappointed about that. Then next, my husband checked out while I took my kids to the car. When my husband came out with our purchases, he told me that two of the shirts that I thought were on sale weren't. I told him I would go back in and return them. I walked in with my two receipts and tried to return the shirts. The same girl that just rang up the shirts helped me. She scanned the shirts and the receipt and told me they weren't on that receipt. I told her that I had just gone from the store to the parking lot and it had to be on that receipt. I finally said, I'm not stressing about this...just give me the shirts I already bought. Sure enough, once I was able to get home and check the receipt, both shirts were on there. I don't know what was going on there today...but I was very disappointed with the...

Store #1265 RENAE IS ABSOLUTELY WONDERFUL!!!! My son and I went shopping for him to buy some protective football gear as his last season is approaching in high school and also some items to wrap up his summer clothes. This store had everything we were looking for! When we went to checkout our items we were greeted by a lovely, happy, cheerful associate name Renae… she went over and beyond to help me and my son with coupons we didn’t know we had and was soooo pleasant I was extremely impressed by her professionalism and her fantastic personality! I think she should be a manager 100% and if every store had employees like Renae people wouldn’t online shop anymore. She’s the MAIN reason why I’ll be back to that store, then the clothes! The manager Steve was also nice and rewarded Renae with a High Five gift card for her excellent customer service. He’s a great manager as well. This store has great morale and great customer service!!! RENAE THANK YOU AGAIN AND WELL BE BACK KEEP UP YOUR WONDERFUL...

Things seem poorly managed. Items lack pricing.

I went in with a gift card. I looked around for things to get since I really didn't have anything specific to buy. I quickly became frustrated as many items had no price marked on it or on a posted marker. I asked an associate for pricing on items and finally got 2 items totaling pretty close to my gift card value. When I was at the checkout, the one item I got that HAD a posted price of $29.99 rang up at $49.99. I went back and took a picture of the posted price with matching sku. The sales person had to call the manager who didn't believe my picture so he walked all the way back to look for himself (which is understandable)while waited at the checkout for 5-10 minutes. I didn't like it that he stopped to help another customer while I was waiting, though. He DID finally honor the $29.99 price, which was nice. However, the shopping experience was pretty...