Gammo Jewelry — Local services in Sterling Heights

I’ve been customers for couple years bought multiple items from them, just this Christmas I bought 3 bracelets for my daughters , a ring and 8 bangles for myself , I put my bangle on on Christmas Day so happy and excited , one week later the white gold is getting scratched and is not white anymore , went to the shop today to see what can they do about that , first they didn’t want to do anything cuz owner is not there but I had called them prior and the owner himself told me to come on Monday this is not the main issue, I insisted to get my issue resolved when I was there because I am driving from far . Then it turned out the owner wife was there and she can handle it ,I waited for her to finish with her client to talk to me , I showed her my bangles turning different colour , first she accused me I have them in my hand for long time (lol before she knew they are new ) then she said you scratched them and then she said they are Covered with white not actual white gold and I said why didn’t nobody tell me this when I bought them ? It is only one week in my hands ? They scratched , she said we won’t tell you unless you ask and we don’t explain everything to customers unless they ask ! I said what ? So they only care about their pocket Why bother explaining in details to customer ? It is your job to explain your every item you sell to everybody I wish you were more honest you sold it under the impression is white gold when it is not and my husband specifically asked the guy at that time and he said it is white gold I am disappointed and can u have them returned ? She got mad , raising her voice talking over me and walking away and in and out their inside room and just yelling her lungs out really bad temper tantrum, I am quiet person and calm and kept telling her you don’t need to be loud or disrespectfully . I am a customer and unhappy I understand their one week return policy but that doesn’t mean they sell me bad quality and then they apply their policy on me ,it is not that I changed my mind about it or anything but because it is not white gold anymore and within only one week ?? I have lots of pieces white gold never change color , what did they sell me ??? she was unprofessional , rude and disrespectful and didn’t care if people put bad review or not she clearly said go ahead and put 3,4,5 reviews I don’t care , I didn’t believe my friend when said is bad place and I defended them till today . This place is bad they don’t stand behind their products they are dishonest deceiving ,she lost me and I am good customer I will not buy from them and I will take my pieces to another Jewlery place to be evaluated and will take a legal action if I have to .

This paragraph is a reply to your answer (was added 2nd day update ): you are missing the point, I wasn’t told when I bought them it is dipped but the opposite that it is white gold . 2nd the white color should not come off if they were in my wrist one week or one month And good that you admit they are scratched(the small dots) , 3rd you are selling items that scratch in a short time , 4th was I suppose to put them in display box or wear them So they won’t scratch ? 5th next time tell people to keep their arms up high not to touch anything so it won’t scratch your items , 6th I am not a complainer I never mentioned the other items I got from your place I was happy with but your shop scammed me with this item . 7th take some customer service classes and don’t get mad .8th I will not accept a temporary fix and dipping them because it will happen again unless if I want to keep them...

We went in to look for my fiances wedding band. The greeted us very nicely, everything was going great. They were very patient and eager to sell to us. When I expressed I was worried about size he suggested a different size and we went with the smaller size he suggested. But it was a hot day and we were on our feet ALL day. Well if you don’t know.. your body swells throughout the day and your yours fingers swell when it’s hot out.. so I asked if it ended up being too big once we went back home if we could come back and have it resized. They said yes of course. So the very next morning, my fiance tries it on and it’s too big.. literally falling off. Okay no problem they said they would help us. We go back 7 days later and they pretty much tell us they aren’t willing to help, super rude and since we already bought it they won’t do it. Mind you we got a simple gold band. No diamonds or anything so the resizing wouldn’t be a problem. We drove over 35 minutes and they didn’t care. Sure it’s not that far but it’s the principle of the thing.

I’m very disappointed and can’t help but assume they weren’t willing to help because of.. let’s just say, other reasons. Won’t recommend and won’t come back.

OUR TO THIS REPLY: we came back after only 6 days and you were RUDE and told us there was nothing you could do. There was zero damage to the ring because he hadn’t worn the ring AT ALL because it was TOO BIG. We didn’t want an exchange. We just wanted it resized. It’s horrible how you...

Bought a jesus piece from this location, It was Jesus head with a crown of diamonds on it. First of all any jewelry store you go to if something breaks they usually fix it for free, however this man charged me to soder the piece. The first week of owning the piece the ring that the chain attaches to broke and he charged me $20 to fix it which took him a couple minutes to do, I was ok with that even tho it was kinda weird. Second of all after fixing the ring I started to notice the crown with diamonds falling off and I took it to him again, I said “look man this is the second time coming here and this piece keeps breaking on me when I only wear it to go out” he explained that the piece got stuck on my shirt, didn’t make sense because I didn’t buy a $450 piece for it to break twice in a month. I also sent him one of my friends who wanted the same piece I got and now my friend is having the same issue the ring breaking and the crown falling. I showed my receipt and everything and he wouldn’t let me exchange the piece which really disappointed me, never going there again I rather spend my money...