Runway Fashions — Local services in Sterling Heights

I have 4 daughters, and I have bought several comminion, confirmation, homecoming, and prom dress for all 4 of my girls here for years. I was a loyal customer, and have spent thousands in this store. I always thought the wife was not as pleasant, and the husband was much more pleasant to work with. The dresses were top notch so we stayed loyal, and purchased every dress my daughters needed here. Over this last week I was in a major cat accident, and my oldest daughter came home from college just to help me get my second youngest a homecoming dress. My oldest daughter is 21, ans had full consent from me to make the purchase for her sister since I’m bed ridden, and could not be there. Our family is already having a hard time, and the kids have been under a lot of stress with both parents seriously hurt. My daughters walked in. Where ignored. Then talked down to when being addressed. They were told some dress maybe out of their price range. As if they couldn’t afford what they were looking at. My oldest explained she had consent from me, and full access to my debit card to purchase whatever my younger daughter wanted with the guidance of my 21 year old. Who was also going to FaceTime me so I could be part of it! Dresses were grabbed out of my daughter’s hands. Rude comment, after comment. My daughter finally were told no matter the situation they can not try on a dress for my younger daughter without me being in the store? I JUST GOT OUT OF THE HOSPITAL! I couldn’t even walk. What happens if a child doesn’t have a parent, and a older family member is the care giver? Or if a parent is sick with cancer? Those children can get a dress from Runway?

I called to tell the owner that I was upset with how embarrassed she made my girls feel. So much so they walked out, and found another store. Which is like to say they purchased a $800 dress from all on their own!!! I did not tell the owner that part. I did explain to her my accident, and how I’ve been a loyal customer at first she lied, and tried to put blame on my girls. As I was listening to her, and then asked questioned I caught her in a lie. She yelled at me on the phone and told me to shove it up my a## 10 times yelling like a crazy person! I’ve never ever experienced this type of disrespect from a family business I’ve been so loyal too! As much as we love the husband, and the dresses we will never be coming back. This is a person who is judgmental, and if she don’t feel the person walking in can spend enough for her standards she’s not afraid to make them feel bad, and ashamed, and send them off. Poor business standards. Shame on you! You may not notice but you’ve lost a customer who would have been loyal to you for years to come, and who isn’t afraid to drop some money on my beautiful daughters!

Hope your husband can get someone with some sense to be the face of a business...

This place is nothing but a scam and a cash grab. Online the dress I wanted was $495, but when I walked in they suddenly jacked it up to $700. Their excuse? ‘Taxes.’ Almost $200 in taxes? Give me a break. What really happened is they were obsessed with getting cash. Every other sentence was about paying in cash, how they ‘prefer cash,’ how it would be ‘easier’ with cash. They even made up fake sob stories — like saying their family was in the hospital — just to push me into running to the bank faster to pull out cash. That’s not customer service, that’s manipulation.

The woman working there was rude on top of it all. When my daughter mentioned her boyfriend wanted her in a black dress, she actually sneered and said, ‘Women still listen to their boyfriends?’ in the most disgusting, judgmental tone. Completely unprofessional.

And the dress I wanted? They destroyed it. I asked for two simple pieces cut in the front but tucked in, and instead they hacked it straight across with no stitching and called it done. When I complained, suddenly it was puffy, uneven, and kept getting shorter every time I picked it up. I had to go back again and again, wasting my time, and they just kept making it worse. By the end, I couldn’t even move in the dress. It was stiff, ruined, and looked nothing like what I asked for. And after all that, they demanded $700 in cash and flat-out refused to give me a refund when I didn’t even want the dress anymore.

This place doesn’t care about customers — only about cash. They lie, they pressure you, and they’ll do anything to trick money out of you. They even let minors try on dresses without a parent, which is against their own rules online. And when those kids asked to get their mom to look, the staff literally said, ‘That’s a million dollar question,’ basically mocking them while trying to force a child to buy an overpriced dress.

This business is shady, greedy, manipulative, and disgusting. They’ll take your cash, ruin your dress, and leave you with nothing but stress. Stay as far away from this...

I took my son’s prom date to look around for prom dresses but gotten bad customer service! Not very sociable! As soon as we enter we were not greeted with a hello. We waited for service but felt as though we were not welcome there. There were two workers there at the time until finally one asked, “what we’re looking for” no hello. Remind you there was no one in there shopping at the time. We stated we were looking for a prom dress. She asked, exactly what she was looking for in a dress then asked who was I to her. I mentioned to her a friend of the family. We/young lady mention that her Mom had passed throughout the conversation but not knowing that we were going to run into this. I don’t know if she was judging her by her weight size or not but if it was the case she should have measured her completely. She measured her chest and guess possibly that she was a size 14, 16,18 or possibly 20 not knowingly knowing she had already tried on dresses those sizes somewhere else. 14 and 16 fit her well but she wouldn’t know because they never let her try the dress on. After measuring her chest she pointed to the area that may be her sizes no help whatsoever when she walked over there. When she seen a dress she wanted to try on that when the questions came out. They stated they had problems with young women coming in trying on dresses and damaging it. So their policy supposedly was if you try on the dress you have to be accompanied by a parent, guardian or any adult to try on. Remind you I was the adult with her at the time but she couldn’t try the dress on unless I was the responsible party paying for it. They stated they had a policy about if you damaged the dress while trying on you were responsible. Now you tell me how in the world do you try on anything for that matter without damaging. Things happen when trying on clothes. That is the risk everyone takes when trying on anything. I told them I understand...