AT&T Store — Local services in Steubenville

This is not a corporate store and I am so glad they are not and Noah is an awesome employee who inadvertently saved an account for AT&T.

A few days before coming to this store I was at a corporate store and an employee basically told me I didn't know what I wanted and that they did. They changed our plan, the phones we wanted were changed, and we had multiple add-ons that we didn't want. When we asked about it we were told so many different reasons and excuses we walked out.

Today, we walked into this AT&T store and Noah not only listened to what we wanted, he took the time to make sure he understood what we wanted. Then he shocked us by apologizing for the corporate employee and stated that is why AT&T keeps losing customers. He was able to review our account, change our plan saving us more money (always a plus), and upgraded our phones to the new Samsung Galaxy S20 Ultra 5G.

The best part was finding out the bill was only going up $10.00 more than what I am paying now.

Overall:

Skip the corporate stores and find yourself a small local AT&T store to conduct your business like this one at the Steubenville Mall. They listen and can save you on services you...

Noah was an incredible help in fixing hooking up our new Galaxy J3 phone. Stupidly, we bought the phone at a different location in Calcutta,OH instead of going to the Steubenville store. What I thought would be a simple process of upgrading my father from a flip phone to a smart phone became a nightmare. Noah discovered that when Josh @ the Calcutta store cut down the old SIM card to transfer contacts, he not only did NOT import them to the new phone, he left the OLD CUT UP SIM card from a flip phone in the brand new J3. Josh also left the new phone in "park" status. This phone was useless to us. Nothing worked...no 4G, no text messages..Noah also caught that the "optional" insurance that I told him I never agreed to in the 1st place was on there as a start date of 5 weeks in the future!! (Locking in their commission perhaps🤷‍♀️). Needless to say we were flabbergasted by all that Noah found for us. I have been an AT&T customer for 30 yrs...now I will ALWAYS be a Steubenville customer. Thank...

We recently had a frustrating experience when taking advantage of a promotional offer to upgrade our iPhones. The employees selling us the new phones left out essential information to the promotion and we almost completely lost the credit (which was a bit less simple than we had originally thought) as a result. After taking the issue up with AT&T customer service and going back into the store to talk to the manager, the district manager Aiden reached out to us and immediately apologized and made the situation right. Even though I feel upset by the shifty sales tactics we fell for, I feel confident that if you ever have an issue at this store, this upper manager will make it...