JCPenney — Local services in Steubenville

I walked in the door by the old customer service desk for a catalog pick up. There was a sign saying the register was closed. So I start to walk into the store kind of looking around and a customer on their way out told me I need to find a register because that's what she had to do.

I noticed a big customer service sign above the shoe department so I head that way. At the shoe department there was another sign saying the register was closed. So at this point I am disgusted and shout "Does anybody work here." There was no answer.

I head to the center of the store to find four people around the register at the center. This was at 5:20 PM and they said they were all there because they just had a line.

I ask about my catalog pickup. They promptly took care of me.

On the way out I talked to one of the managers. I strongly suggested that they have a cashier by each door that they still have open or at least within sight of the doors.

I am the second customer in a matter of minutes that had to find help. I like shopping locally but I also consider customer service...

While i feel bad for the employees its obvious why this store and many like it are rapidly dying. Misleading sales ads, sloppy shelves, overpriced clothing and shoes. I can easily go to a Marshalls or TJ Maxx and get higher quality brands of clothing at cheaper prices. Not to mention the vast amount of items i have no interest in that take up huge swaths of the store. Mostly items i would easily find online. Store has no identity. Stuck between a discount clothing store and an overpriced department store. Pick one. Preferably the discount variety. If i want to spend $100 on dress shoes I'll go to Aldo or somewhere i know the quality is worth the price. Same with the clothing. I hope for the employees sake that the store survives. But if they don't embrace modern technology and find a niche in the market i fear JC Penny will be just a nostalgic topic of conversation for people...

I was buying a suit, at 40% off Staffords I believe name of it. Thought was a good deal on a $ 310.oo suit. No floor help she was busy putting tried clothing back on race. Got to checkout ( were only 2 I saw ) was busy.waited my turn lady finally rang me up, and told me $ 324.oo's. I said that can't be right ma'am. She assured me that it was correct. She wasn't I told her about the 40%off sigh, she said she knew nothing about it. So I had to go back and get sign. It finally took 2 cashiers a floor person and manager to figure it out and told me I was correct... Then they proceeded to tell me if I apply for a j.c.p. card I could get another 25-35% off if I Pplied I didn't want a J.C.P. card as I very rarely shop there. But the did finally give me 25% more off which I was thankful for. That was my...