Carniceria Jalisco Inc — Local services in Stickney Township

Went here for the carnitas because my friends & family recommended and would frequent all the time. Carnitas are very delicious BUT the customer service is BAD! None us will be coming here any longer. If you want to get robbed & treated with disrespect go here. Went Sunday morning & was able to pick the choice cuts of carnitas. At the checkout, there’s always a tall stern lady (who I believe is the owner) always looming over the cashier & the register watching each & every transaction that takes place. Its a area with a makeshift register counter & people bunch up their items quite closely to one another since it is so small. Used my debit & was asked if I would like a receipt, I said no thanks believing there would be no issue. Made it home about 2 hours later just to find I wasn’t given my carnitas which I paid for! That was the only purpose of going to this place. They had already started bagging the other persons stuff before I can leave the counter & believe they gave them my bag. I called the store to see if a bag left behind!? My call was answered by the tall lady/owner, she stated that no such bag was there, all my items were given to me, and when I asked if there was any carnitas left she said no. I quickly demanded return of my money since I refuse to pay for items I did not receive. We discussed the total amount I spent & that I did not get a copy of the receipt. I did not look at the label put on my carnitas package so wasn’t too sure what I paid for them. She said since I didnt take a copy of my receipt that she couldnt see my transaction in her log, that she would have to go home & check her video camera!? How do you check a video camera to verify a transaction amount when you don’t have a clue what I look like! Was this a “scare” tactic? She (whom never gave me her name) said I will call you back in 10 minutes. Never received a call back so I had to take a ride all the way back to this grocer. Her twin son who was at the register, asked me if he could help. I told him I had spoken to who I believe was his “Mom” already & was waiting for her because she had to go “home” to review this “video”, he said okay she should be back in 2-3 minutes, we are close by. So I then completed a list of prices for the items I purchased so by process of elimination I could give the lady the amount I paid for the carnitas and took a look by the carnitas section to see what was left. It was now the afternoon hours & what was left, was leftover pickings and grissle - nothing comparing to what I had selected earlier. I stood by the register counter waiting. Suddenly the lady (Sandra) that had bagged my groceries earlier came by asking if she could help. I said you are the one that bagged my groceries, did you happen to see a bag left behind...she said No but the other lady was the one to charge you! I replied yes I know...& she quickly said with such an attitude, We can’t help u! I said I wasn’t looking for your help, I am here waiting for the other ladies return. Right away she said you don’t have to talk to me like that & I said well neither do u! I WAS STANDING THEIR MINDING MY OWN BUSINESS WAITING!!!! Then the tall lady came in, said quickly that I don’t have my receipt, theres nothing she can do for me! I looked around her very busy walls & said, there is no sign posted that a receipt is required for returns or exchanges. She said oh I had one but it fell down! Then she started recanting our phone conversation and would not allow me to speak! Spoke very rudly, very loud, wouldn’t allow me to say a word. She said I know you purchase a 1lb and 1/2 of carnitas. That I could get some from the tray but she wasn’t gonna give me my money. I said I don’t want any picked over carnitas...she went on a rant about how quality her items are. I reminded her that the quality wasn’t in question, but was picked over was! I stopped wasting my time. And decided to talk to my bank. Instead I disputed the charges of the carnitas and will not be paying for something I did not receive. Good luck if u go here! Go to Pacos...

I normally go to carniceria Jalisco every Saturday morning after work to get carnitas and tamales and normally the carnitas and tamales are delicious BUT the last two times I went to get the tamales the tamales were really dried as if the tamales were over cooked and then today I went to get some carnitas and a dozen of tamales I was thinking why not give Jalisco another shot maybe this time will be different well the carnitas was delicious like always BUT when I tried the tamales good lord they were terrible after I took a few bites I noticed that not only did the tamales had a sour taste but also a sour smell as if it was spoiled . I had my boyfriend try my tamale and smell it uk maybe I was trippin 🤷‍♀️ But he also said the tamale had a weird smell like a sour smell I told my bf I don’t think we should eat anymore bc we can get sick from salmonella and god knows what else . So I ended up throwing away a dozen of spoiled tamales and was so ashamed I wasted my money on spoiled tamales them tamales are not cheap. Definitely won’t be buying any tamales from Jalisco ugh so sad bc they were once so good . Id look forward every Saturday morning after work(work the night shift) to get some tamales and carnitas from Jalisco. I hope Jalisco sees this post and does something about there tamale situation. Hope we don’t get...

Mannnn….no se por donde empezar. This place has Been here for a while and I can see why! They carnitas are amazing! Not greasy or fatty like other places. Everyone there is extremely nice…from the carnicero, to the lady stocking the shelves, to the cashier. It’s a small family business but you can tell they care. Everything is organized and it feels good to spend your money here.

I always stop by when I’m...