The Black Art Depot — Local services in Stonecrest

On September 21, 2021 I placed an online for two pieces of artwork. I wanted them both framed. The issue with this company started the moment I pressed send. Their website allowed me to ask for expedited shipping on the framed pieces of art, the next morning I was immediately called and told we can not expedite framed pieces of art they will take up to seven business days to ship. I agreed to it and expected that in 7 to 10 days my two pieces of art would ship. well today is October 18th, not only do I not have my art but this has been the worst customer service experience I have ever had in my life. buying three separate homes was easier than buying two pieces of inexpensive art. When I finally receive one of them last week, it arrived damaged and when they installed the hanging hardware on the back of the framed art they put it in upside down,so I would've had to hang this picture sideways ....unbelievable. For me the most difficult part is that I was shown very little care and concern with the exception of one person I believe her name was Shelly Ann but the manager of Marcus Horrible!!! all of my emails were completely ignored it with the exception of when Shelly Ann would reply. so finally I just said to them just give me back my money $300 and I will find somewhere else to spend it where I'm...

So I just had to write a review, even before I received my products, because the customer service was top tier! I am over 600 miles from this beautiful company and thus had to have my items delivered! I made an error on my order, let me repeat that I MADE THE ERROR, and I did not catch the error. I received a call on what I am sure was their off day to inform me they were pulling my order together and noticed there were pre-ordered items (not currently in stock) but that I had paid for expedited shipping and did I mean to order those items (other businesses would have shipped the in stock items and left my pre-orders for whenever without notice). I was preoccupied with other things that I saw the pop-up notification when I was ordering but didn't comprehend it at the time, and I told him this. He had so much patience and asked if I wanted a different design and then proceeded to provide me with the items and descriptions that they currently had in house for shipping so that I could get my items timely! I chose new items and received my shipped notice! I am extremely happy and grateful for the experience and interaction! These will be gifts for my girls' night this weekend, and I know the ladies will love the items since they are coming from such a caring environment!...

I stumbled on this company for a unique piece for an crossing of an Alpha gift. Before I ordered the gift I contacted the company as I wanted to pick up the items since I would be in the area. There is an option to pick up or delver. I stated when I would stop by and made sure it was OK. Check the store hrs. I order the items and notice that they shipped it instead of the pick up. Well I was already miles away and needed the item so I stopped by the location to purchase another one for my trip. There was no one there and I called several times and left a message. That was over a week ago. I have travel there and back which was 17 hours to and from. Still haven't heard back. Now I am waiting for the items to be delivered and now the event is over I don't need the items anymore. I just returned from my trip and contacted the location and left a message as still no one is answering the phone. I am unhappy with the service and I totally disappointed that the item was shipped and no one was at the store so that I could purchase the item. I ordered the items on April 1st. Travel through on April 3rd. Event was April 4th and now its April 10th and I just got back from my trip and still don't...